• Technical Support Provision: Delivered comprehensive presale and after-sale technical support, effectively addressing and resolving client inquiries related to product specifications, functionality, and applications. • Workflow Optimization: Streamlining the inquiry management workflow, resulting in a 25% enhancement in overall efficiency through the implementation of systematic tracking processes.• On-Site Inspections: Conducted on-site inspections to assess technical feasibility and ensure compliance with client specifications, leading to a 20% increase in project success. • Exhibition Engagement: Played a pivotal role in company exhibitions by delivering technical presentations to prospective customers, clearly explaining product features and benefits to drive interest.• Technical Training: Delivered technical training sessions and created product training materials, enhancing the sales team's understanding of product applications and solutions.• Factory Order Specification: Assisted in preparing factory order specifications for client projects, ensuring all technical details were clear and feasible for productions.• Techno-Commercial Offer Preparation: Created and managed tailored techno-commercial proposals for customers, ensuring accurate cost estimations and meeting both technical and commercial requirements.