Dev Narayana Acharya Email & Phone Number

New Delhi, Delhi, India

Key Responsibilities: Operations Manager at Brown Bread Bakery & Organic Food Pvt. Ltd. | Digital Footprint, Online Sales & Diplomatic RelationsOperations Management:• Oversee and manage all aspects of bakery operations, ensuring smooth production, inventory management, and adherence to stringent quality standards.• Develop and implement efficient processes and procedures to enhance operational effectiveness, minimize costs, and maximize productivity.• Collaborate closely with cross-functional teams to streamline procurement, supply chain management, and logistics, optimizing resource allocation and reducing waste.• Champion a culture of continuous improvement, leveraging data-driven insights and key performance indicators to drive operational excellence and exceed customer expectations.Digital Footprint & Online Sales:• Drive the development and execution of a comprehensive digital strategy to enhance XYZ Bakery's online presence and drive sales growth.• Manage the company's digital footprint, including website management, social media engagement, and online sales channels.• Leverage data analytics and market research to identify customer trends and preferences, inform product positioning, and deliver targeted digital marketing campaigns.• Continuously optimize the online shopping experience to improve conversion rates, customer satisfaction, and brand loyalty.Embassy and Mission Relations:• Manage and nurture key relationships with embassies and missions in New Delhi, serving as the primary point of contact for their bakery requirements.• Collaborate closely with diplomatic staff to understand their specific needs and provide tailored solutions, including catering services, special orders, and events.• Develop customized pricing structures and ensure timely order fulfillment to foster strong and lasting partnerships.• Provide exceptional customer service, addressing concerns and maintaining high satisfaction levels among diplomatic clientele.

New Delhi, Delhi, India

• Led the development and launch of the company's e-commerce store, including design and implementation of the website and integration of payment gateways.• Managed and optimized product listings on e-commerce platforms such as Amazon, Etsy and other marketplaces.• Monitored and analyzed sales data to identify trends and opportunities for growth.• Coordinated with vendors and suppliers to ensure timely delivery of products, resulting in a decrease of customer complaints.• Led the customer service team and handled customer inquiries and complaints through email, chat, and phone.• Collaborated with the design team to create visually appealing product listings and graphics for marketing campaigns.• Kept up to date with industry trends and best practices, implementing new strategies for website optimization and increasing website traffic by 30%.• Led the creation and execution of marketing campaigns, resulting in an increase in brand awareness and online presence.• Maintained and updated the website, ensuring smooth and seamless customer experience.

New Delhi Area, India

• Developed and launched the bakery's ecommerce website, driving significant growth in online sales and establishing a strong online presence.• Utilized technical IT skills to design and optimize the website, ensuring a user-friendly interface, secure online transactions, and seamless order management.• Implemented effective digital marketing strategies, including SEO, social media campaigns, and targeted advertising, resulting in increased website traffic and brand visibility.• Successfully established and maintained partnerships with Embassies and missions in New Delhi, serving as the primary point of contact and managing their specific requirements.• Oversaw the overall bakery operations, including production planning, inventory management, quality control, and logistics, ensuring efficient and timely delivery of products.• Led a team of employees, providing guidance, training, and performance evaluations to maintain a high level of productivity and customer satisfaction.• Developed and implemented standard operating procedures (SOPs) to optimize operational efficiency, minimize waste, and ensure consistent product quality.• Monitored sales performance, analyzed data, and identified opportunities for business growth, implementing strategic initiatives to expand the customer base and increase revenue.• Maintained strong relationships with suppliers, negotiating contracts, managing procurement activities, and ensuring timely delivery of ingredients and materials.• Stayed abreast of industry trends and emerging technologies, proactively identifying opportunities for process improvements and leveraging technology to enhance operations and customer experience.• Collaborated with cross-functional teams, including marketing, finance, and customer service, to align business goals, drive continuous improvement, and achieve overall organizational success.

New Delhi, Delhi, India

- Successfully managed and optimized the operational activities of the bakery, ensuring smooth workflow and efficient production processes. - Oversaw inventory management, coordinated production schedules, and implemented quality control measures to uphold high standards of product quality. - Collaborated with cross-functional teams to improve operational efficiency, reduce costs, and ensure compliance with health and safety regulations.

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B.Com, Commerce

O Level, Information Technology

O Level is a Foundation Level Course in Computer Applications. Studied following subjects: • Information Technology Tools and Network.

M.Com, Accounts & Law

Completed in correspondence mode while working in corporate.

Master'S Degree, Sanskrit And Classical Indian Languages, Literatures, And Linguistics, First Division

M.A. Honors in Sanskrit (Navya Vyakaran)