Roles and Responsibilities: Handling sales, Pre-sales, customer support along with the licensing and Contract renewal requests of the customers as well as Partners, Resellers and Authorized Distributors of CA Technologies, Broadcom catering to Europe region customers. Providing Global Customer Assistance functions to the support organization through the entitlement checking and routing of incoming support calls.Taking ownership and providing customer Assistance globally to the customers in relation with license generation, and license troubleshooting. Customer Relationship Management (CRM), Public Speaking, Sourcing, and Management. Strong support professional with a Bachelor of Business Administration - BBA focused in Human Resources Management from Osmania University.