-Responding to Accounts Payable inquiries (Both internally & externally)-Analyzing Invoices and processing (manual & purchase order type)- Communication with internal personnel on invoices/credit issues- Preparation and analysis of vendor account reconciliations- Month end duties such as: Review & analyze & resolve aged, held and unprocessed items

• Coordinating with other departments to ensure that customer requests are handled properly, Identifying and understanding customer needs through comprehensive research, such as surveys or focus groups.• Helping customers understand complex products or services by explaining them in plain language.• Monitoring customer satisfaction and identifying potential problems or issues that may require follow up.• Keeping records of customer interactions and activities, identifying potential new customers through marketing campaigns or other activities aimed at increasing brand awareness and Creating proposals for new products or services based on customer feedback.• Using data collection tools such as call logs, surveys, or electronic forms to track the progress of requests, coordinating with internal departments to resolve issues or handle complaints from customers.• Client Relationship Management: Building and nurturing long-lasting relationships with clients, understanding their needs, and exceeding expectations to drive customer loyalty and retention.• Effective Communication: Leveraging excellent verbal and written communication skills to convey complex information in a clear and concise manner, ensuring clients are well-informed and supported.• Problem Resolution: Possessing a keen problem-solving mindset, I am adept at resolving customer issues promptly and creatively, turning challenges into opportunities for growth.• Product Knowledge: Deep understanding of Vialto Partners' diverse product offerings, enabling me to tailor solutions that best align with clients' unique goals.• Team Collaboration: Collaborating seamlessly with cross-functional teams to deliver comprehensive solutions and enhance the overall customer experience.• Time Management: Excelling in managing multiple priorities and deadlines while maintaining a high level of attention to detail.

Dedicated and results-driven with a passion for delivering exceptional customer service and ensuring smooth operations within the dynamic and fast-paced environment of Pizza Pizza. Proven track record of effectively leading teams, optimizing efficiency, and maintaining the highest standards of quality and hygiene. Experienced in fostering a positive work culture while achieving business objectives.Team Leadership: Oversee and motivate a diverse team of pizza makers, cashiers, and delivery personnel. Provide clear direction, delegate tasks, and lead by example to ensure the seamless execution of operations during shifts.Customer Service Excellence: Committed to exceeding customer expectations through prompt and friendly service. Resolved customer inquiries and concerns to maintain high levels of customer satisfaction and loyalty.Operational Efficiency: Streamlined workflows and optimized resource allocation, resulting in increased productivity and reduced wastage. Implemented effective inventory management strategies to ensure product availability and minimize stockouts.Training and Development: Conducted comprehensive training programs for new employees to instill Pizza Pizza's brand values, product knowledge, and safety protocols. Mentored team members to enhance their skills and foster career growth.Health and Safety Compliance: Enforced strict adherence to health and safety standards, ensuring a clean and safe working environment for both team members and customers.Problem-Solving: Proactively identified operational challenges and implemented innovative solutions to enhance efficiency and improve customer service.Sales and Revenue Growth: Collaborated with the management team to implement promotional activities and upselling techniques, resulting in increased sales and revenue.

Involving in various responsibilities and duties related to food preparation and kitchen management. Also, preparing the various ingredients used in pizza-making, such as dough, sauces, and toppings, ensured that all food was prepared according to Pizza Pizza's standardized recipes and quality standards. Looking after the pizza assembling process, ensuring that pizzas are prepared correctly and consistently, with the right amount of toppings and sauces. Moreover, keeping track of kitchen supplies, including ingredients, utensils, and equipment, is important to avoid any shortages during busy periods as well as ensuring that the kitchen area is clean, staff follows hygiene protocols, and food is stored and handled safely.