Dev Patel Email & Phone Number

Ahmedabad, Gujarat, India

Customer Relationship Management:Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction.Act as the main point of contact for customers, addressing inquiries, and providing detailed information about service options.Service Operations Oversight:Supervise and coordinate service operations to ensure efficiency and adherence to quality standards.Collaborate with technicians and other departments to streamline service processes and enhance overall service delivery.Team Leadership:Lead and motivate a team of service advisors and support staff.Provide guidance, training, and support to ensure the team delivers exceptional service and meets performance targets.Maintenance Planning:Assess vehicle service needs and collaborate with clients to create comprehensive maintenance plans.Schedule and coordinate service appointments, ensuring optimal workshop utilization.Technical Expertise:Stay updated on industry trends, technical advancements, and service procedures.Assist in troubleshooting and resolving complex vehicle issues, providing technical insights to both the team and customers.Quality Assurance:Implement and maintain quality control processes to ensure accurate diagnosis and effective repairs.Monitor service outcomes and customer feedback to continuously improve service quality.Documentation and Reporting:Maintain accurate records of service transactions, including customer interactions and vehicle details.Generate reports on service performance, customer satisfaction, and key performance indicators.

Ahmedabad, Gujarat, India

Customer Interaction:Greet and assist customers in a professional and friendly manner.Listen to customer concerns and effectively communicate them to senior service staff.Vehicle Inspection and Documentation:Learn to conduct preliminary vehicle inspections and accurately document customer concerns.Assist in creating detailed service orders and maintaining accurate records.Service Recommendations:Work closely with senior advisors to understand service recommendations based on inspections and customer input.Learn to communicate service recommendations clearly to customers.Maintenance Planning:Assist in planning and scheduling routine maintenance services.Learn to prioritize service appointments based on urgency and vehicle condition.Parts and Inventory Management:Collaborate with parts department to ensure availability of necessary components.Gain knowledge of inventory management practices.Team Collaboration:Work closely with the service team to ensure a seamless customer service experience.Learn to coordinate with technicians to facilitate efficient and timely repairs.

Ahmedabad, Gujarat, India

I was responsible for trainee work.