Process Associate
CurrentProvided exceptional customer service support to clients of Genpact, ensuring high levels of satisfaction and retention.Handled inquiries, issues, and complaints from customers through various communication channels including email and chat.Demonstrated strong problem-solving skills to resolve customer issues efficiently and effectively.Utilized company systems and tools to accurately document customer interactions and resolutions.Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers.Consistently met or exceeded performance targets for customer satisfaction, response time, and resolution rate.Participated in training sessions and ongoing learning opportunities to enhance skills and knowledge in customer service and related areas.
