Front Office Associate
CurrentAs a front Office Associate 1. **Guest Check-in and Check-out:** Welcoming guests, processing check-ins, and check-outs efficiently.2. **Reservations Management:** Handling room reservations, cancellations, and changes.3. **Guest Services:** Assisting with guest inquiries, providing information about the hotel, local attractions, and services.4. **Billing and Payments:** Managing billing processes, taking payments, and addressing billing inquiries.5. **Communication:**… Show more As a front Office Associate 1. **Guest Check-in and Check-out:** Welcoming guests, processing check-ins, and check-outs efficiently.2. **Reservations Management:** Handling room reservations, cancellations, and changes.3. **Guest Services:** Assisting with guest inquiries, providing information about the hotel, local attractions, and services.4. **Billing and Payments:** Managing billing processes, taking payments, and addressing billing inquiries.5. **Communication:** Coordinating with other hotel departments (housekeeping, maintenance, etc.) to ensure guest satisfaction.6. **Problem Resolution:** Addressing and resolving guest complaints and issues promptly.7. **Record Keeping:** Maintaining accurate records of guest information, payments, and services provided.8. **Telephone Operations:** Handling incoming calls, making reservations, and transferring calls to appropriate departments.9. **Concierge Services:** Assisting guests with travel arrangements, dining reservations, and event tickets.10. **Security:** Ensuring guest safety and security by monitoring access and reporting suspicious activities Show less
