Dev Rish Email & Phone Number

•Utilized Agile methodologies to analyze customer needs and recommend software upgrades or additional features, aligning with accounting and finance requirements.•Collaborated with developers to provide customers' feedback, facilitating the identification and implementation of new software features and products.•Conducted technical training sessions for customers to effectively use software solutions, improving their understanding and utilization of accounting and finance functionalities, such as financial reporting, compliance, and financial analysis.•Provided technical support to customers during pre-sales and post-sales processes, addressing product-related queries and ensuring seamless software implementation and usage in finance and accounting operations.

•Performed detailed data analysis using BI reporting structures, leveraging tools such as Power BI to extract valuable insights and drive informed decision-making. •Adept at utilizing Microsoft Office 365 tools at an intermediate or above level, including Power BI, Power Automate, and PowerApps, to streamline processes and enhance overall productivity.•Utilized various statistical techniques and data visualization tools (e.g., Excel, Python, Tableau) to analyze and present data in a clear and concise manner. •Assisted in creating and maintaining data dashboards and reports to track key performance indicators (KPIs) and provide regular updates to stakeholders.

•Managed daily data entry and validation processes using Customer Information System (CIS) for electric, gas, water, and sewer billing, ensuring accurate and timely billing for customers.•Conducted proactive customer service by reviewing billing history and making proactive phone calls, resulting in improved customer satisfaction and account accuracy.•Resolved account problems and investigated customer complaints, demonstrating strong problem-solving skills and customer service abilities.•Maintained accurate filing systems and assisted in completing service orders, contributing to efficient billing operations and customer service delivery.

•Led the implementation of advanced analytics techniques to identify trends, assess material changes, and mitigate high-risk triggers in credit/lending agreements, enhancing risk management strategies.•Developed and maintained a streamlined process for reviewing borrower compliance, ensuring adherence to policies and procedures, and minimizing compliance risks.•Conducted in-depth reviews of credit/lending agreements, identifying financial reporting, covenant, and pricing requirements to ensure compliance and mitigate financial risks.•Utilized external rating agencies such as Janus, FactSet, S&P, Moody’s, and Bloomberg to research company information, enhancing risk assessment accuracy.