Dev Dey Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Helping small businesses with their funding needs, facilitating trade and scale.

Sydney, New South Wales, Australia

As Head of Customer Success (Sales & Operations), led a 35-member small business lending Sales team comprising of Sales Managers, Customer Service Managers, Account Managers, Customer Support, and Tech Support, overseeing multi-product sales tailored to the cash flow needs of small businesses, with funding ranging from AUD $6K to AUD $500K, providing a seamless digital experience that provided scale, revenue, and exemplary UX. Direct Reports: 35 ▻ Directed revenue and go-to-market strategy across product lines within ANZ.▻ Developed and executed sales strategy, enhancing prospecting, pipeline management, ongoing relationship management, and conversions. Created a framework for customer conversations around pricing, fostering a sales environment focused on value-based selling and customer impact analysis.▻ Facilitated executive-level decision-making through financial forecasting, operational and financial metric reporting, and analysis, supporting strategic initiatives.▻ Curated effective marketing content to reach out to customers to produce the best revenue outcomes for the organisations well as meet specific needs of our clients. ▻ Implemented change management strategies to restructure the existing customer team of 35 members, enhancing their approach to sales strategy, prospecting, and achieving budgets. This resulted in increased productivity and improved sales performance.▻ Strategized to enhance customer outcomes and improve NPS, embedding a seamless customer journey from onboarding to loan completion, thereby improving customer experience.▻ Collaborated cross functionally with stakeholders in Risk, Product, Engineering, and Marketing to enhance customer engagement, drive revenue, and implement risk measures to reduce credit losses and customer churn.▻ Led lending policy discussions in the Commercial Risk Working Group, balancing tightening and loosening restrictions based on economic climate and market opportunities.

Sydney, New South Wales, Australia

As the Head of the New Business Team, managed broker-led referrals to acquire, build and maintain a profitable small business lending portfolio. Ensured clearly defined roles and delineation within the team, leading to increased sales, enhanced efficiency, and customer satisfaction. Direct Reports: 9▻ Led sales and go-to-market strategy for the new business acquisition channel, targeting broker/partner-referred leads across ANZ, with applications up to $150k. Led the New Business Acquisition Team and focused on driving new business through broker/partner-referred leads, significantly contributing to the company's growth. ▻ Onboarded and educated 100+ brokers / partners about the Prospa value proposition, garnering a lion’s share of their portfolio in cashflow lending.▻ Established a new Premium Customer team of 4 to cater to the niche / mid-market segment for loans ranging from $150k to $500k, securing Executive buy-in and collaborating with Risk, Legal, and Product teams to operationalize specific credit criteria, commercials, process, retention, and CX, resulting in an additional revenue in new originations for Prospa from this segment, improving approval and settlement rates.▻ Applied extensive knowledge of Credit and Risk to develop and evolve Prospa’s value proposition for broker-referred and multi-channel referred Premium customers, enhancing customer acquisition.▻ Garnered 30 x 5-star Trust Pilot reviews in a single month by addressing legacy issues and implementing a customer-centric approach. ▻ Deepened sales penetration with over 50 new broker relationships during my tenure in New Business.▻ Managed strategic relationships with key business partners, ensuring alignment and mutual growth.▻ Originations grew 1.8x during this period, compared to the year prior.▻ Nominated for the Prospa 𝘝𝘢𝘭𝘶𝘦𝘴 𝘈𝘮𝘣𝘢𝘴𝘴𝘢𝘥𝘰𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘠𝘦𝘢𝘳.

Entrusted with the Institutional / Enterprise Sales budget for a multi-State region. Led the Account Management and Business Development teams to win exclusive broking mandates from key institutional clients as well as offer technical expertise and services in managing global insurance programs for large accounts – including facilitation of re-insurance contracts across global markets.▻ Engaged with the C-suite decision makers and with insurers, helping grow market share in the region from 12% to over 30%. Introduced the largest client in Energy space nationally in terms of GWP.▻ Offered insurance advisory across the following insurance lines- property, motor vehicle, travel, ISR, marine, contract works, CGL, PI.▻ Maintained a hands-on approach, directly addressing issues and providing guidance to team members. Managed key relationships with customer stakeholders, including C-suite executives, ensuring strong, strategic partnerships.▻ Focused on building and nurturing relationships with enterprise customers. Successfully managed accounts valued between $3 million and $5 million, driving significant revenue and establishing long-term partnerships.▻ Anchored key relationships with customer stakeholders, ensuring consistent and high-level interaction with C-suite executives. This strategic engagement fostered trust and collaboration, contributing to business growth.▻ Demonstrated resilience and effective team leadership during a period of significant organizational change and economic challenge. Led the team through adversity, ensuring stability and paving the way for future success.▻ Awarded for ‘𝘌𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘚𝘢𝘭𝘦𝘴 𝘖𝘶𝘵𝘤𝘰𝘮𝘦𝘴’ in 2014 and 2015.

Accountable for the Institutional / Enterprise Sales Budget for a multi state region. Delivering strong performance in driving team sales and performance to meet and exceed targets. Products included Debt, Equity, Hybrid funds.▻ Led the Enterprise sales and retention function to build, grow and retain assets under management from institutional clients and offered market and fund management advisory to large corporate treasuries. with over 40 competitors in the market, grew market share from less than 2% to 12% in terms of volume of assets under management.▻ Led end-to-end operations for large account transactions from processing and execution to service delivery.▻ Co-designed funds for a captive investor-base and assisted with product marketing decisions driven by analysis of investment trends and performance.▻ Applied thought leadership to align strategy to market and customer trends, and flexibly pivot sales and operations to adapt to change.▻ Applied techniques to evaluate sales workforce capability, closing development gaps, and coaching to maximize sales effectiveness.▻ Demonstrated commercial acumen including segment planning, revenue, and cost forecasting.▻ Managed account planning as well as portfolio management and reporting▻ Worked with product teams to design customer focused solutions aimed at delivering a seamless customer experience. ▻ Awarded for display of partnership leading to exceptional outcomes, for sales excellence 2011 and 2012 and the champion’s trophy for exemplary sales performance in 2013.

Led the Business Development team for general insurance products through banks, non-banking finance companies as partners. This was a brand-new team I was entrusted with leading and scaling. Products included health insurance and motor insurance. Oversaw policy administration and claims servicing. Direct Reports: 3▻ Achieved greater engagement with partners at both the decision-making level and frontline- which fostered confidence and enhanced collaboration and in turn, grew volume of insurance policies underwritten from 240 per year to over 1,000 across 3 large partners.▻ No. 1 performer nationally – awarded for consistent sales excellence in 2007 and 2008.

Led a team of 50 sales agents to drive acquisition of savings and current accounts, cross-sale of online trading products, life and non-life insurance, personal / home loans across a cluster of 6 branches. The sales process involved cold calling, visiting customers not currently with the bank, generating new referrals, organizing campaigns outside ATMs, retail outlets, and restaurants. Oversaw escalation resolution and service delivery to clients. The volume of new-to-bank accounts grew from 2,200 per year to 7000 from these 6 branches during my tenure. Direct Reports: 50

Managed relationships for a portfolio of large accounts– originating new business and supervising retention strategies. Responsible for addressing queries, requests, complaints regarding tariffs, billing discrepancies, roaming, plan change, data usage, value-add services and provisioning all relevant changes on CRM systems. Monitored usage from the key client base and upsold tariff plans to maximize usage and revenue.

Analyzed, designed, and implemented strategies to help high net worth clients plan their insurance requirements.

Bachelor Of Arts (Honours), Comparative Literature, Distinction - University Gold Medalist

Activities and Societies: Debate, Elocution, Theatre, Creative WritingUniversity gold medalist - distinction

Education record