Devon Townsend Email & Phone Number

Phoenix, AZ, US

Phoenix, AZ, US

Phoenix, Arizona, United States

• Drive Sales - Increase Sell-through of Adidas products by promoting both on-site and digitally, while educating customers.
• Build retail relationships - fueling brand advocacy through rapport and building trust with Associates and managers.
• Provide Market Visibility, documenting in-store experiences through content capture and real tie tracking
• Delivering insight trends directly to HQ about what is in the market
• Execute training for store associates, ensuring that adidas brand integrity is upheld through marketing and product education and communications
• Create opportunities for brand exposure through collaboration, networking, and market research

Scottsdale, Arizona, United States

-manage a diverse pipeline of businesses and prioritize outreach to accelerate sales cycles -reach out to businesses in my pipeline at scale through cold calling, emailing, and social selling -promote urgency through a solutions-based sales approach, identifying challenges with businesses.-creating business opportunities for account executives to start net.

Glendale, Arizona, United States

• Supporting our team by joining their interaction and coaching on the fly.
• Identifying store needs; giving direction for small projects, educating our team on products,and being proactive with team interactions to ensure successful interactions.
• Take all customers through 5 point fit process to assess customers' needs, suggest add-onitems based on solving a need, hitting KPI goals, and provide an industry-leadingexperience to ensure an excellent customer.
• Help leadership to train new hires in the area of KPIs with an emphasis on customersatisfaction.
• Troubleshoot any technology malfunctions and create an SOP for our team.

Grand Rapids, Michigan, United States

• Monitoring the store’s and team’s needs through conversations and data
• Providing “World’s Best Customer Care” experiences for in-store shoppers by delivering apersonalized shopping experience.
• Pulling e-commerce orders and ensuring accuracy.
• Fulfilling Customer service inquiries/complaints in-store.
• Contributing creative ideas to improve function through the use of trial and error and data.

Grand Rapids, Michigan, United States

• Building relationships with customers.
• Educate customers on current technology.
• Drive conversations to create an opportunity to upsell.
• Providing "World's Best Customer Care Experience" with every interaction.

Flint, Michigan

• Coached old and new staff members to create excellentcustomer care experiences for all interactions.
• Improving and creating processes to ensure consistency andaccuracy within POS by identifying deficiencies.-Creating POs based on inventory needs.
• Creation of new SKUs and product listings by uploading UPCsand item descriptions from the vendor's B2B platform.
• Ability to consistently upsell during traditional shoe fittings.

Flint, Michigan

Greater Grand Rapids, Michigan Area

• Collaborated with the auditing and mos360app teams to successfully collect customerreadings, troubleshoot the auditing program, and establish a seamless auditing process.
• Fostered strong relationships with current customers through exceptional communicationskills both in-person and over the phone.
• Demonstrated technical proficiency in Excel and Internet Explorer while working in afast-paced, collaborative environment. Consistently exhibited self-motivation and acommitment to delivering high-quality work.