Dev Vishwakarma Email & Phone Number

Mumbai, Maharashtra, India

"Customer Relations Manager | Driving Client Satisfaction, Loyalty & Business Growth at Avant Group | Expert in Relationship Building, Strategic Communication & Client Success"Client Relationship Management: Proven track record of building and maintaining long-term relationships with clients, ensuring high levels of customer loyalty.Conflict Resolution: Skilled in de-escalating conflicts and transforming customer challenges into positive experiences.Strategic Communication: Strong communicator with the ability to articulate complex information clearly and effectively, ensuring clients are well-informed and engaged.Data-Driven Insights: Experienced in using customer data and analytics to drive improvements in service delivery and client engagement.Team Leadership: Leading customer service teams to exceed performance goals and maintain exceptional levels of customer satisfaction.

Mumbai Area, India

 Involved in Post-sale Activities. Preparing the sale deed & agreement. Collection and Documentation: Documents such as Welcome letter, Demand Letter, Allotment letter, Reminders, Cost sheet, Receipts, Agreements Etc. Sending payment due letters & reminders. Documentation of clients for Loan processing and tie up with banks better service delivery to the clients. Facilitate in timely execution and Registration process. Working with the procurement / finance for smooth flow of tender documentation, evaluation of tenders, and preparation of contracts. Proper management for all service contracts, including inspections and quality management of service delivery. Facilitate in handing over possession of flat to the buyers and the necessary documentation. Carrying out the process for society formation and handover in coordination with the respective stakeholders.

Mumbai Area, India

 Assisted in Development and executing purchasing strategies. Discovered profitable suppliers and initiated business and organization partnerships. Negotiated with external vendors to secure advantageous terms. Have been involved in forecast price and market trends to identify changes of balance in buyer-supplier power. Performed cost and scenario analysis, and benchmarking. Involved in Assessing, managing and mitigating risks. Involved in liaising with stakeholders to for timely approval and the ordering of necessary building materials and services. Finalized purchase details of orders and deliveries. Managed quantity and timing of deliveries. Examined and tested existing contracts. Tracked and reported key functional metrics to reduce expenses and improve effectiveness. Excellent at crafting negotiation strategies and closing deals with optimal terms.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Specialist in Business Management

Bachelor Of Commerce - Bcom, Business/Commerce, General