Support Specialist
Current- Implement software solutions in client environment to ensure business continuity- Amassed in-depth product knowledge on the 20+ products that Vista offers, with a focus on smooth integration between Loyalty and Vista's product suite- Promptly responded to inquiries on software configuration's technical aspects, coordinating with internal development teams when the documentation was unclear or requiring an unique approach.'- Worked on service requests, for various customers to implement solutions ranging from Apple Wallet integration to working on creating a special promotion.- Liaise with customers through fortnightly meeting, and gathering requirements and working on requests- Applied technical knowledge to investigate business-impacting incidents through the use of SQL Server, Swagger, Custom SQL Query
