William Chambers Email & Phone Number

Stuart, Florida, United States

• Build and test Workday Integrations based on customer and vendor supplied specs.
• Build Amtelco scripts based on customer supplied specs.
• Maintain communication with customers and provide status updates.
• Follow up with the customers to verify work has been completed as designed.
• Track and bill for time worked.

Remote

• Develop script templates and corresponding scripting procedures and documentation to standardize accounts and increase efficiency when creating new accounts.
• Mentor 2 employees in script building and correct procedures.
• Monitor and address customer concerns/complaints. Adjust/correct scripting when needed and collaborate with QA/Training dept to ensure proper training or corrective action was taken.
• Maintain and update Infinity and Telephone Agent systems.

Remote

• Provide daily feedback and issue resolution of Python curriculum through Slack help channel and code reviews.
• Mentor 8 students in Python development and problem solving.
• Lead Before/After/Support hours for students in need of extra tutoring.
• Deliver daily one-on-one feedback and code reviews.
• Lead daily standup meetings to build camaraderie, facilitate the sharing of ideas and work progress, and provide guidance for current study material.

Remote

• Complete all curriculum course work including: React, Redux, Node, Express, Jest, Python, Django, etc.
• Write production-ready code using ReactJS, Redux, and CSS on the frontend and NodeJS and Express on the backend to build single page applications.Projects I worked on: Allay | Food Truck Trackr | KidsFly | Replate

Kansas City, Missouri, United States

• Maintained system integrity through troubleshooting, repairs and upgrades.
• Worked with multiple crews in different areas of the city as part of training experience.
• Completed semi-annual field tests/evaluations and monthly e-training and testing.

Overland Park, Kansas, United States

• Mentored and trained new/struggling technicians.
• Promoted to Jeopardy Tech within 8 months, Maintenance Tech within 15 months.
• Maintained better than 95% average customer problem resolution.
• Daily worked with customers and technicians to solve ongoing/repeat issues to ensure customer satisfaction and provide a quality product.

Kansas City, Missouri, United States

• Learned to work proficiently in highly stressful situations.
• Responsible for maintaining open communication with other staff.
• Practiced food safe procedures and maintain safety logs.

Kansas City, Missouri, United States

• Daily management of: AD users, groups, and services; Cisco VoIP & Unity voicemail; Windows Server 2003/2008RS; Exchange 2010, Outlook, Office et al.
• Daily maintenance of: Desktop/laptop/printer/phone/fax for small-business environment; rebuilding and configuring necessary machines/components; end-user support for network and server related issues.
• Responsible for maintaining end-user support in our Windows 7/Vista/XP environment; Participated in the implementation and management of the university's first Help Desk ticketing system using Spiceworks network.
• Participated in the research, design, implementation and management/support of the university's first virtual/remote classroom.

Full Stack Web Development

Lambda School is a 9+ month computer science & software engineering program that provides an immersive hands-on curriculum with a focus on.

Education record

Bachelor Of Arts - Ba, Religion/Religious Studies

Associate Of Arts - Aa, Computer And Information Systems

• Studied Visual Basic, C++, Access and Excel