Deva Agrawal Email & Phone Number

Pune, Maharashtra, India

India

• Leading offshore team and ensuring the successful delivery of Salesforce Sales cloud, CPQ and Service cloud related implementations. Lead the technical planning & requirements gathering phases for estimations and work distribution.• Ability to understand business requirements, design and develop solutions within agreed timeline.• Worked on LWC components for account hierarchy expansion exposed over case. • Implemented Integration to SAP MDG for account sync and SAP S4 for order sync via rest Api using mulesoft as middleware. Automated Order and Contract creation on opportunity closure. • Created Screen flows on opportunity to provide access to sales rep for associating cases and record triggered flows on opportunity to capture user record detail of opportunity owner. • Created apex trigger logic for dynamic routing of leads and cases using custom metadata. Worked on email-2-case functionality and automated email notification on case closures. • Performed peer code reviews and ensured best practices are followed in implementation lifecycle.

Pune, Maharashtra, India

• Worked directly with business POCs to gather requirements, design, build and deploy solutions to meet business needs.• Implemented pricing automation module to display latest pricing from SAP to salesforce during customer renewals and transmitting pricing changes back to SAP.• Implemented escalation notification process for hot leads received in business hours of assigned SE.• Implemented customer portal module for case assignment and email notification to contacts creating cases through portal.• Performed code optimization and ensured solution meet salesforce governor limits. • Conducted training session within team to increase awareness related to new salesforce features and to discuss areas of improvement within current solution.

Pune, Maharashtra, India

• Implemented exception handling mechanism for inbound integration.• Setup multiple accounts to contact feature which involves implementing batch class to load contact and account contact relation junction records. Cleanup data activity for existing contacts.• Identified and Fixed production issues during hypercare.• Created scheduled Data Loader jobs for importing data in Salesforce.

Hyderabad Area, India

• Assisted third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This involved debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Resolve customer service issues and skillfully manage complex customer service problems.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.

Bengaluru Area, India

• Implemented Visualforce page for creating record of junction object which gets invoked through custom list button on related list and implemented controller to perform custom validations.• Implemented test class for test coverage of controller and test factory for creating data of junction object which was used in test class.• Created Page layouts, Search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. • Implemented Custom tabs, Objects, pick lists, dependent pick lists, lookups, master detail relationships, validation rules, workflow rules, and triggers to the custom objects. • Configured standard objects and custom objects as per business needs implementing validation rules. • Created custom report types and generated report using the report types for Standard and custom objects. • Implemented Object level, Field level and Record level security. • Set up visibility securities like roles, profiles, permission sets.• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com.

Bengaluru Area, India

• Worked on Standard Veeva objects- My accounts, Calls, Cycle Plan, Product Catalog, CLM content related objects.• Worked on quarterly territory alignment activity every quarter which involves loading cycle plans and territory alignment through ATL.• Responsible for end to end implementation of Change request raised by Business • Support the quality assurance and bug fixing the issues and requests raised by end users. • First point of contact for application deliverables including deployment, content release, Data mapping operational request and daily jobs.

Bachelor Of Engineering (B.E.), Information Technology, 71%

Education record