Deva G Email & Phone Number

Designed, configured, and implemented core ITSM applications, including Incident, Problem, Change, and Request Management, ensuring alignment with ITIL best practices.Developed and enhanced Service Catalog items and Request Management processes, creating intuitive and user-friendly self-service portals for end-users.Integrated ServiceNow with third-party applications using REST and SOAP APIs, streamlining data exchange and improving system interoperability. Created real-time dashboards, reports, and performance analytics to track key metrics and support data-driven decision-making.User Training and Documentation: Facilitated training sessions and developed detailed documentation for end-users and administrators to promote self-sufficiency and ensure successful adoption of new functionalities.Successfully led a project to automate Change Management workflows, reducing approval cycle times by 40%.

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  Servicenow Developer

  Elgee Technologies Private Limited

  Aug 2020 - Present - Bengaluru, Karnataka, India

  As a ServiceNow Developer with a focus on IT Service Management (ITSM), I am passionate about delivering solutions that streamline processes, enhance productivity, and drive operational efficiency. With hands-on experience in designing, developing, and implementing ServiceNow modules, I specialize in creating custom workflows, optimizing ITSM processes, and integrating ServiceNow with various third-party applications.

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  Dravidian University, Kuppam, Chittoor District

  Public Administration