Deva Harsha Malisetti Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Handling HR operations and act as first POC for leave of absence, disability and accommodations, pay checks, policies, leaves and punches for US employees• Used SIM tool to create and route tickets through various teams for identifying the root cause and resolving by routing to concerned teams.• Used salesforce, ADP pay force, PeopleSoft and I-reports tool to check employee’s Paychecks, taxes and pay related queries Ensure all tasks and decisions are rendered within SLA.• Work on metrics-based requirement by consolidating information from various sources, summarize results and prepare presentations.• Developing strong relations with employees by following strategic operations according to the SOP and responsible for HR operations, Employee Relations and HR teams.• Manage confidentiality of data by following established security/confidentiality standards.• Learned new skills and implementing in daily tasks to improve efficiency and productivity.• Receive queries and log contacts into the shared service case management system• Responding to inquiries regarding policies and programs including benefits, attendance, payrolldeductions.• Advise on and help to resolve other concerns to determine the appropriate approach and to ensurefair treatment to all employees according to their health. De-escalate and resolve matters asappropriate using empathetic listening and conflict resolution skills.• Participated in team-building activities to enhance working relationships.• Ensure the Service level are achieved at all times for HRS processes.• Providing services which improving working environment and job satisfaction to the employees byworking with them to understand needs and provide excellent service.