Currently, working as Senior Workflow specialist (SME) BFSI CBO for TCS at Chennai.Currently, working as Senior Process Associate (Trainer & SME) for TCS at Chennai.Described and reviewed important reports prepared on every day, weekly and monthly basis.Performed extensive statistical testing which included correlation analysis, multiple regressions.Ability to resolve conflict and other related issues.Processed all monetary transactions keeping up with set guidelines.Accurately conducted in depth statistical analysis and interpretation of survey results.Created and maintained customer databases.Designed questionnaires and developed online surveys.Coordinated qualitative and quantitative primary market research including segmentation, new product and service research, concept testing, focus groups, customer satisfaction, customer loyalty.Provided metrics to sales and marketing teams to measure success of initiatives.Handling the workflow with in Turnaround Time (TAT)Reporting to management (service level Agreement) SLA within deadline & provided support to Primary market research within retailer Operations.Leveraged research findings to create actionable recommendation and business plans.Co ordinate and furnishing the details which required by auditors during their audit in year end.Working knowledge of servicenow, splunk related dashboards, Incident management.