Deva Sakthidaran Devarajan Email & Phone Number

Chennai, Tamil Nadu, India

• Manage, analyse and resolve technology related escalations globally within Citi• Work closely with infrastructure support, product and development teams to resolve individual and widespread issues• Collaborate with Customer Ops and business users on day to day technical issues unresolved and escalated• Incident tracking & reporting and resolution to ensure reduction of production issues• Establish and execute reports to ensure key performance indicators are measured and monitored to match the target provided by the organization

Chennai, Tamil Nadu, India

• Review & support the implementation of Low, Medium and High risk changes in production environment, analyse business, regulatory and technical impacts, risk analysis and ensure all changes are properly planned with contingency plan with proper documentation• Analyse change requests for regulatory impacts• Categorize and review change requests• Review project artifacts and verify if they are in line with the project scope and has gone through proper SDLC/STLC process • Chair the change advisory board (CAB) meetings• Mediate conflicts related to the change where necessary• Track and verify change ticket closure• Establish and execute reports to ensure key performance indicators are measured and monitored to match the target provided by the organization• Conduct Post Implementation Reviews (PIRs) after the implementation of changes• Maintain all change documentation (policies, procedures, templates, etc.)• Review and certify/recertify change templates• Produce management reports• Conduct process trainings to change coordinators and create training materials to improve change quality

Chennai

• Analyze and evaluate project proposals, in scope changes for impacts and provide estimates• Collaborate with clients/stakeholders and gather business requirements • Translate client requirements into highly specified project briefs• Running training sessions on system flow/process• Risk mitigation planning• Develop business acceptance testing test cases and guiding documents for business users.• work closely with programmers, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction• Participate in multiple project implementations and perform Application checkout• Significant contribution in building a new application, identify the data elements and provide the data elements mapping along with the gaps in usage• Manage billing and cost budget assignment

Chennai, Tamil Nadu, India

• Review and implement QA methodologies, practices and processes in various environments including client/server and web• Document Test plan, Test case, Defect tracking and Lessons learnt for system, integration and regression testing cycles• Host test strategy, test case and test evidence walkthrough meetings• Communicate with development team and client to suggest improvements• Assign various tasks to the engineers as per strength of individual • Define quality standards and metrics for the current project/product• Create a list of milestones and checkpoints and set measureable criteria’s to check the quality on timely basis• Make the QA team aware of the Quality matrix and resolve all the queries

Chennai

• Analyze and clarify the requirements with a customer/business analyst• Plan the process of testing• Write test cases (test scripts)• Conduct Functional/Regression/End to End testing• Identify problem areas, add them as defects to a tracking system• Documents the found errors and steps for reproducing them• Discuss fixes with developers• Track the life cycle of errors• Re-test fixed defects• Optimize the testing process• Maintain the test documentation

Bachelor Of Technology - Btech

Bachelor Of Technology (B.Tech.), Chemical Engineering