• Delivering Ambank @ work (payroll solutions) to corporate clients• Introducing Ambank to corporate clients• Developing sales goals for the team and ensuring they are met• Training personnel and helping team members develop their skills• Identifying new sales leads• Pitching products and/or services• Maintaining fruitful relationships with existing customers• Preparing PowerPoint presentations and sales displays• Contacting clients to inform them about new developments in the company’s products• Attend customer meetings and dialogue sessions to provide professional solutions and advices.

• Handles complaints and investigations on customers’ inquiries.• Function as helpdesk to handle customers’ inquiries, complaints, error logs & change requests (investigation, advice on workaround, etc.)• Monitor SLA compliance (follow up with all parties)• Provide training & onsite support to existing users• Attend customer meetings and dialogue sessions• Provide status reporting to customer & Infopro management• Overall customer relationship management and Improve ongoing customer satisfaction • Prepare the Test package, scripts n plan for QA department and perform testing on the system to meet the client’s requirement or specifications before being delivered to client. • Prepare manuals and conduct functional training for the customer’s end-user group.• Act as advisor to projects (if necessary)

• Responsible for performing KYC, and AML compliance functions which includes efficient gathering and reviewing of new client information, as well as monitoring financial transactions for existing clients to identify suspicious activities.• Approve, Review and Audit teller and related branch financial transactions (End of day financial transaction checking, Balancing, Reconciliation, etc) in order to prevent and detect Fraud and Errors.• Ensure compliance to internal control to minimize operational risks in own areas of portfolio.• Perform Self-Audit Check diligently as required and ensure checking and maintenance of accounts and reports are done accurately as per schedule.• Researched, wrote, and reviewed Suspicious Activity Reports on a daily basis while ensuring compliance with federal regulations.• Performed Enhanced Due Diligence on customers deemed high risk, and suggested account restrictions and/or account closures based on risk to the institution.• Daily large monetary amount reporting done to the monitoring department• Assist with addressing queries from corresponding banks relating to money laundering matters• Used transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.• Performed detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products.

• Attend to complaints received from all channels within the Bank (direct from customers, Monetary Authority of Singapore (MAS), Online Banking, Press and Regulators) ensuring all complaints are handled within the benchmark timeline and according to relevant Guidelines. • Identify root causes, complaint trends and driving quality improvement opportunities with bank’s Product/Business owners during weekly meetings held together with the contact centre and the managers. • Communicate regularly feedback to Product/Business owners to units to ensure delivery of quality service at all times to ensure high customer retention as well as providing ideas and suggestions to improve the departments’ products and services and to overcome its weaknesses. • Work closely with Contact Centre Teams (Inbound, training, Service Quality, CRT etc) to minimize service shortcoming.• Proactive & continuous review and monitor the nature of requests received and identify process improvements and action plan with a view to enhance service delivery and customer experience.• Handle customer Normal Priority complaints / feedbacks and mediation to ensure fair and appropriate treatment for the customer ensuring full investigation and that Standard Chartered Bank’s reputation risk is managed appropriately at all times.

• Held a position as Teller cum Service consultant at the branch level.• Assist cm to open account and handle cm's queries.• Handled cash at the counter as well as bulk cash handling at the vault.• Monitor on the monthly report for Savings and Fixed Deposit account.• Receive checking, savings, deposits and withdrawals.• Verify cash and make the endorsements, receive proper identification for cash back, and issue receipts of deposit.• Examine cheques deposited and determine proper funds availability based on bank and regulation requirements.• Conduct an inspection over the procedures involved in handling counterfeit currency.• Look into the disclosure requirements, regulations and consumer privacy policies.• Explore the opportunities to cross-sell the bank products and services.• Issue money orders, cashier’s chq, certified chq and Travelers Chq.• Balance and update the savings passbooks. Protect customer privacy and confidentiality.• Balance teller cash daily, including periodic batching of cashed cheques.