Devaiah P A Email & Phone Number

Bengaluru, Karnataka, India

VMware Virtualization SpecialistInstalled VMware vSphere 7 and created virtual machines on ESXi host.Created standard images and deployed servers from these images.Set up GPU passthrough for Linux gaming VMs for Logitech applications.Managed servers with regular and proactive monitoring, responding to alerts.Worked on the Central Management Server (vCenter Server) to manage all ESX hosts in the datacenter.Configured VMotion for Hardware resource management,Used VMware Update Manager for updating or patching all ESX hosts and virtual machines.Analyzed VM-support logs for ESXi servers and Virtual Center logs to diagnose issues.AWS Cloud SpecialistSpecialized in AWS resource deployment and resource monitoring for new software build testing.Set up and launched Ubuntu Linux and Windows EC2 instances.Increased memory and CPU limits for software testing based on client requests.Monitored resources on Ubuntu Linux EC2 during software testing.Troubleshot Linux servers, performed memory checks, process checks, etc.Collaborated with the software team regarding bugs reported by the testing team.

Bengaluru, Karnataka, India

• Maintaining a high-volume workload within a fast-paced environment. Consistently met performance benchmarks in all areas (Quality, Customer satisfaction and AHT).• Providing support to Logitech customers globally (North America, Europe, Asia, etc.)• Ensuring that all the chat and email communication activities are performed in accordance with the company policies. • Assisting AMR, EMEA and Asia-Pacific Customers through Mail and Chat support (Zendesk Tool) within SLA Breach.• Handling Replacement for Defective Logitech Gaming Products. Responsibly handling Fraud checks for all the Warranty claim products.• Taking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve technical and system issues.• Timely resolution to the customer inquiries while maintaining a positive and friendly attitude.• Identifying and providing solutions on the articles updated in Knowledge Base (KB) if any errors found from our end.• Diagnose and fix software problems with any Logitech device, including gaming mice, keyboards, and other accessories on Linux based machine

Bangalore

•Support all stages of internal audit: planning, implementation, feedback, and re-audit as necessary.• Doing sample Auditing on all testing stages.• Collaborate with supervisor to enhance the performance of the least performing team.