Devaki Nandan Ray Email & Phone Number

Bhubaneswar, Odisha, India

I manage the Scheduling function for Microsoft's Enterprise Skills Initiative (ESI), which provides technicalskills training to Microsoft customers.Delivery Right Outcomes :⦁ Customer/Partner POC and Learner Engagement and drive delivery to production through the feature team to achieve the best outcomes for our customers, learners, and Microsoft.⦁ Onboard and manage account teams and customers across the ASIA on Azure Skills. Driving customers to learn and driving them towards success on Azure workloads.⦁ Facilitate dynamic leadership conversations internally and externally around Azure skilling changes with direct feedback from global customers.⦁ Corresponded with cross-functional team members by partnering with marketing to deliver campaigns for large-scale events, such as ESI and VTDs.⦁ Developed a team culture consistently goes above and beyond to ensure program success.⦁ Managed team communications and ensured the team provided a consistent level of service across the entire program.⦁ Act as SME for the scheduling team and advise on how to resolve escalations and difficult situations.⦁ Own the communication of process expectations and changes to the broader ESI team and stakeholders.Tell the Story :⦁ Be the go-to technical expert for the ESI program; explain, demonstrate, and prove in-depth how various Microsoft Cloud platforms and services can come together to help learners meet their career requirements.⦁ Apply data-driven insight where possible to improve efficiency.⦁ Ability to drive decisive action in partnership with others in a large & diverse organization and deliver results that depend on broader Microsoft org.⦁ Defined targets for key business KPIs and tracked and report progress on them.⦁ Help lead and champion a team culture that embraces diversity and inclusively.

Remote

Product ManagementDrives product strategy and execution, fostering cross-functional collaboration to deliver exceptional customer experiences. Builds and leads high-performing teams, optimizing processes for efficiency and impact. Analyzes market trends and customer feedback to identify growth opportunities, enhance product roadmap, and increase revenue. Proven ability to build strong customer relationships, resolve complex issues, and exceed customer expectations. Demonstrated success in achieving key performance indicators (KPIs) and driving business growth.Key Responsibilities:⦁ Product strategy and roadmap development⦁ Cross-functional team leadership and collaboration⦁ Customer relationship management and success⦁ Data analysis and insights generation⦁ Process optimization and efficiency gains⦁ Team development and coachingProven Achievements:⦁ Exceeded revenue and customer satisfaction goals⦁ Launched successful products with significant market impact⦁ Improved operational efficiency and reduced costs⦁ Built and led high-performing teams⦁ Strong track record of delivering results in a fast-paced environment

Ahmedabad, Gujarat, India

⦁ Product Ownership: Oversee the product lifecycle from conception to launch and iterative improvements across Web, Mobile, and large-scale Backend processes.⦁ Innovation and Planning: Continuously innovate and build, prioritizing long-term and short-term plans.⦁ Metrics and Iteration: Define and analyze success metrics, iterating based on findings.⦁ Platform Thinking: Build for both current and future needs.⦁ Data-Driven Decisions: Utilize large datasets for informed decision-making.⦁ Dual Market Handling: Manage product aspects for both B2B and B2C.⦁ Proactive Improvements: Suggest program changes based on analysis.⦁ Strategic Support: Assist in long-term strategic planning, annual business planning, and reviews.⦁ Progress Communication: Update on work status and unblock progress.⦁ Stakeholder Collaboration: Work with clients, stakeholders, and engineering teams to deliver new features and improve customer experience.⦁ Strategic Engagement: Align product strategy with the vision and business goals of PETPOOJA.⦁ Vision and Roadmap: Define strategic product vision, create a roadmap, and ensure timely delivery.⦁ Effective Communication: Convey ideas clearly to various audiences through narratives, PR/FAQs, and strategic documents.⦁ Conflict Resolution: Harmonize conflicts and foster constructive dialogue among technical and non-technical stakeholders.⦁ Architecture and Roadmap: Provide a cohesive technology architecture and roadmap.⦁ Lifecycle Management: Drive product development processes and communication plans.⦁ Complex Design: Drive architecture and design for complex components.⦁ Vision Buy-in: Gain internal and external support for the product vision.⦁ Launch Coordination: Lead product launches in collaboration with marketing and sales teams.⦁ Customer Understanding: Deepen understanding of customer experience to identify and fill product gaps, fostering growth and improved customer experience.

Ahmedabad, Gujarat, India

Quality Assurance:⦁ Developed and executed comprehensive test plans to ensure product quality.⦁ Implemented detailed test scripts to identify and resolve defects.⦁ Recommended and implemented quality improvement actions to enhance product performance and reliability.Project Management:⦁ Acted as a client representative within the organization, ensuring their needs and expectations were met.⦁ Coordinated with various internal functions to complete projects efficiently.⦁ Successfully grew client relationships by 30%, leading to expanded contracts and new service offerings.Team Leadership:⦁ Managed and trained a team of 13 customer service representatives.⦁ Focused on proactive customer service and upselling techniques to enhance customer satisfaction and revenue.Data Analysis:⦁ Compiled and analyzed statistical data to ensure that user expectations and product standards were consistently met.⦁ Utilized data insights to drive quality assurance decisions and improvements.Policy Development:⦁ Drafted and implemented quality assurance policies and procedures.⦁ Investigated customer complaints and product issues, ensuring timely and effective resolution.⦁ Ensured all products and processes were compliant with relevant regulations and standards.Remote Work:⦁ Effectively managed time and workload while accommodating extensive travel.⦁ Demonstrated the ability to work remotely with minimal supervision, maintaining high productivity and efficiency.

Noida, Uttar Pradesh, India

As an Operations Management Specialist at GirnarSoft Noida, working for InsuranceDekho.com, my key responsibility areas (KRAs) included making critical policy, planning, and strategy decisions to streamline operations. I developed, implemented, and reviewed operational policies and procedures, ensuring all legal and regulatory compliance. I assisted HR with recruiting, promoting a company culture that encouraged top performance and high morale. By building strong alliances and partnerships with other organizations, I facilitated growth and collaboration. I successfully reduced client complaints by 50% through mentoring customer service representatives and improved customer service response time from 36 hours to 24 hours. My role also involved resolving technical issues for customers, developing detailed monthly, quarterly, and yearly reports for top management, and implementing strategic plans focused on maintaining customer relationships and capitalizing on new market opportunities. Weekly interactions with clients and service partners ensured alignment of team goals with the organization’s objectives, fostering a cohesive and productive work environment.

Noida, Uttar Pradesh, India

As a Business Operations Management Specialist at Zopper, my key responsibility areas (KRAs) revolved around enhancing customer satisfaction and optimizing backend operations. I played a pivotal role in making strategic policy, planning, and operational decisions to streamline processes and improve efficiency. My role also involved resolving technical issues for customers promptly, preparing comprehensive monthly, quarterly, and yearly reports for top management, and implementing strategic plans aimed at strengthening customer relationships and expanding into new markets. Regular interactions with clients and service partners kept team goals aligned with organizational objectives, fostering a collaborative and productive environment.

Noida, Uttar Pradesh, India

As an Operations Executive at Easypolicy, my key responsibility areas (KRAs) included delighting customers and optimizing backend operations. My primary role involved reviewing existing processes, identifying inefficiencies, and suggesting improvements to enhance the company’s operations. I ensured that all products and services met stringent quality standards by setting quality criteria, monitoring outputs, and conducting thorough audits. Additionally, I was responsible for comprehensive document audits to maintain compliance and accuracy. I focused on delivering exceptional customer service, resolving technical issues promptly, and reducing response times. My efforts in process optimization and quality assurance were pivotal in streamlining operations and enhancing customer satisfaction.

Master Of Business Administration - Mba, Business Administration, Management And Operations

During my MBA program from 2015 to 2017, I immersed myself in a variety of activities and societies that significantly enhanced my.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

During my BBA program from 2012 to 2015, I was actively involved in various activities and societies that enriched my academic.