Devakrishna Bipin Chandran Email & Phone Number

Brighton, Gb

Brighton, England, United Kingdom

In my role as a Field Support Specialist at Octopus Energy Services, I am dedicated to delivering exceptional service to both our customers and the field team, ensuring a seamless experience for all stakeholders. My key responsibilities include:1. Engineer Coordination: Efficiently coordinate and dispatch engineers to customer locations across the UK, leveraging effective geographical planning.2. Attention to Detail: Ensure accurate bookings and seamless deployment of engineering teams through meticulous attention to detail.3. CRM Proficiency: Manage scheduling processes using systematic procedures and various CRM systems.4. Stakeholder Collaboration: Work closely with internal teams, including engineering, customer support, and management, to streamline operations and meet customer needs promptly.5. Optimization of Assignments: Optimize engineer assignments based on travel time, distance, and skill sets to enhance efficiency and customer satisfaction.6. Clear Communication: Maintain clear communication channels with all stakeholders, providing timely updates on installation schedules and necessary adjustments.7. Problem Resolution: Proactively identify and resolve scheduling conflicts or challenges to ensure smooth and timely installations.8. Team Collaboration: Foster a positive and cohesive work environment by working efficiently and collaboratively within the team, focused on achieving collective goals.9. Customer Interaction: Serve as the first point of contact for customer enquiries and appointment bookings, ensuring engineers have all necessary information to complete tasks within given time frames.10. Job Management: Liaise with service engineers and managers to handle 'jeopardy jobs' effectively, ensuring real-time responses and updates.11. Administrative Support: Provide general administrative support to ensure jobs are closed down correctly, and perform ad-hoc duties to enable the effective running of the department.

Hove, England, United Kingdom

Brighton, England, United Kingdom

Thiruvananthapuram, Kerala, India

Conducted a field survey in rural areas of Trivandrum District.Evaluated the impact of MGNREGS on women's empowerment and household welfare.Established stable communication with the women residing in remote rural areas.Submitted a detailed report and necessary policy recommendations.

Msc, Development Economics, Merit

Bachelor Of Arts - Ba, Economics, 83%