As a ServiceNow Consultant, I specialize in developing and supporting ServiceNow implementations. My expertise includes integrating ITIL-based processes to enhance service delivery. I collaborate with agile teams to define tailored ServiceNow solutions, leveraging proficiency in JavaScript, HTML, and REST APIs. Additionally, I have foundational knowledge of CMDB principles. In the realm of Integrated Risk Management (IRM), I provide crucial support to organizations in managing cybersecurity risks and compliance. My responsibilities involve delivering cyber security risk management services, solutions, and tools.

ITSM involves managing end-to-end IT service delivery, aligning technology with business goals. It encompasses planning, designing, implementing, and supporting IT services. I provide crucial support to organizations in managing cybersecurity risks and compliance. Skilled in implementing different control and risk assessment methodologies for Risk and Compliance Applications.

Proficient in managing day-to-day operations of the organization’s ServiceNow instance. Skilled in user access management, performance maintenance, and deploying new functionalities.

Collaborated on an e-commerce website redesign, implementing responsive design using HTML and CSS. Independently developed a personal portfolio website, showcasing projects and skills with HTML, CSS, and JavaScript. Contributed to a team project building an interactive quiz app, designing the front-end with HTML and CSS.