Deval Mehta Email & Phone Number

Cary, NC, US

San Jose, CA, US

• Led development and support of Cisco’s mission-critical corporate defect tracking systems, pivotal in Cisco’s product development life cycles, utilized by over 40K+ engineers. This initiative has significantly enhanced.
• Managed a team of five engineers in developing and supporting Cisco’s corporate defect querying system, efficiently handling over 2M+ daily transactions, thereby enhancing organizational efficiency and data processing.
• Directed work prioritization and technical strategies for a high-performing team, leading to innovative solutions in Cisco’s defect ecosystem and significantly improving project progression and team productivity by 30%.
• Enhanced team capabilities through mentoring junior team members and fostering their professional growth. Defined and enforced processes improving project delivery timelines by 20% and enhancing team responsiveness to.

San Jose, CA, US

• Led the integration of Cisco’s enterprise defect tracking systems, transitioning from legacy to next-gen platforms. Played a key role in the successful and timely replacement of the system, ensuring continuity and.
• Spearheaded tiger team responsible for addressing high priority production issues with 24-hour SLA. Identified and resolved critical system bottlenecks and performance challenges making system availability from 80% to.
• Designed and developed new frontend for the next generation application while learning latest UI technologies on-the-job.
• Proactively assumed ownership of a high-visibility bug dashboard, mastering Tableau on-the-fly to ensure its precision and reliability, thereby underpinning critical performance monitoring and decision-making for Cisco.

San Jose, CA, US

• Designed and implemented scalable solutions for Cisco’s corporate defect tracking system and supported 40K+ user base.
• Demonstrated technical versatility by concurrently leveraging proprietary technologies such as Siebel and open-source platforms like Java, enhancing project flexibility and solution adaptability.

• Key responsibilities include client engagement, leading team of Siebel developers and developing, supporting CRM application using Siebel call center module for Virgin Mobile and Visage Mobile.
• Reduced call center wait time for telecom customers by 45% by enhancing the quality and performance of the CRM application.
• Single handily developed Siebel Email Marketing module for Virgin mobile to increase company’s reach to the customers by 30%.

US

Led design and development of Siebel CRM application with focus on Call Center module.Collaborated closely with stakeholders to gather requirements, analyze business needs, and engage in design discussions.Crafted comprehensive low-level design documents and effectively presented them to team members for numerous features.Attained exceptional software.

Masters In Computer Science, Software Engineering

Bachelore Of Enginerring, Computer Engineering