Organized and results-oriented Customer Success and Insights professional with a proven track record in driving client satisfaction and growth through data-driven solutions in the FMCG sector. Skilled in managing client relationships, leading analytics projects, and delivering actionable insights. Expertise in developing metrics-driven dashboards, conducting training sessions, and optimizing services to exceed revenue targets.Experienced in driving customer satisfaction and fostering long-term relationships while exceeding customer and stakeholder needs. Proficient in leading customer onboarding processes, overseeing account management, delivering excellent support, and leveraging product knowledge to enhance customer experience. Highly analytical, detail-oriented, and data-focused with a track record in feedback collection, upselling, and renewals.Actively enrolled in a Post Graduate Diploma in Management (PGDM) program at IMT Ghaziabad, concurrently completing certifications in ITIL and PMP.
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Customer Success And Insight ConsultantNielsen Aug 2022 - Sep 2023Mumbai, Maharashtra, India- Conduct consumer research to identify trends and market opportunities.- Analyze large datasets with tools like Tableau, Power BI and Excel to drive decisions.- Develop predictive models to forecast consumer behavior and optimize experiences.- Create dashboards and KPIs to measure ROI and operational efficiency.- Collaborate with cross-functional teams to improve customer satisfaction and revenue growth.- Translate complex data into clear, strategic insights for stakeholders.- Conduct qualitative and quantitative research to shape strategies.- Automate metrics to improve client retention and efficiency.- Support market research on competitors, consumer preferences, and trends.- Prepare strategic reports with data-driven recommendations.- Monitor sales and marketing performance and offer insights to boost visibility. -
Project Lead - Operations Acceleration CenterNielseniq Aug 2021 - Nov 2021Vadodara, Gujarat, India• Managed cross-functional teams to deliver RMS with accuracy and efficiency, ensuring timely delivery and high-quality standards.• Led automation and innovation projects with the Development team, saving significant FTE hours by implementing enhanced tools.• Acted as a liaison between Operations and Development teams to streamline processes and improve tool functionality. -
Data Processing Analyst - Project Execution ServicesNielseniq Jun 2019 - Aug 2021Vadodara Area, India
Deval Patel Education Details
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Post Graduate Diploma In Management -
Indian Classical Music -
Statistics
Frequently Asked Questions about Deval Patel
What is Deval Patel's role at the current company?
Deval Patel's current role is PGDM - IMT Ghaziabad | CSM® | LSSBB | Customer Success | Project Management | Analytics | Ex Nielsen | Ex NIQ.
What schools did Deval Patel attend?
Deval Patel attended Institute Of Management Technology, Ghaziabad, The Maharaja Sayajirao University Of Baroda, The Maharaja Sayajirao University Of Baroda.
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