Organized and results-oriented Customer Success and Insights professional with a proven track record in driving client satisfaction and growth through data-driven solutions in the FMCG sector. Skilled in managing client relationships, leading analytics projects, and delivering actionable insights. Expertise in developing metrics-driven dashboards, conducting training sessions, and optimizing services to exceed revenue targets.Experienced in driving customer satisfaction and fostering long-term relationships while exceeding customer and stakeholder needs. Proficient in leading customer onboarding processes, overseeing account management, delivering excellent support, and leveraging product knowledge to enhance customer experience. Highly analytical, detail-oriented, and data-focused with a track record in feedback collection, upselling, and renewals.Actively enrolled in a Post Graduate Diploma in Management (PGDM) program at IMT Ghaziabad, concurrently completing certifications in ITIL and PMP.