Operations Coordinator
Current Establish work priorities and delegate work to office support staff Ensure deadlines are met for store ready and procedures are followed Assist in preparation of LA UPLOAD for customers needs with EDI capability Maintain bill and records with TRUCKMATE a TMW operating system Support other teams with various tasks such as auditing, detention of bill, etc. Follow office workflow procedures to ensure maximum efficiency Ensuring customers are billed correctly for services offered Keep accurate records (customer and billing information etc.) Assign and review work of billing staff Develop billing productivity benchmarks and report on staff performance to Manager Issue accessorial invoices in a timely manner to customers Interact with motor carriers and customers to obtain needed supporting documentation Conduct routine audits of data and procedures to ensure compliance with standard system Monitor daily reports to work new accessorial as they are entered by customer service Ensure that accessorial are accurate and reflect current customer/carrier agreements