Deval Patel Email & Phone Number

I am a successful Collections Specialist who has a wealth of experience in credit control, investigating and resolving issues that affect customer billing, data integrity and customer experience. I have served volume, value, and fixed and mobile customers. Excellent team building skills to drive value and performance, good decision making and influencing skills.I am committed to achieving and exceeding targets for managing cash collection and debt reduction, which will help the business objectives that the company has set. Customer focused with an analytical approach to complex issues to drive improvement and strengthen customer experience with collaborative working across all functions. I am recognised for my strong communications skills as I have the ability to influence decisions with all levels of management hierarchy this being internal or external customers, Operational teams, Credit Control, and Commercial Finance. I am a firm believer that this is key in building and developing strong customer relationships by taking ownership of the issue and driving through to resolution to achieve cash collection and improve customer needs and expectations, which is key to any collection's role.I am well organised, hardworking, proactive team player who is highly motivated with the ability to prioritise, manage and collaborate with wider virtual teams, to ensure customer issues are successfully executed and brought to closure. Good team building skills to drive value and performance, good decision making and influencing skills.I really enjoy engaging in effective negotiation and problem solving experience and the ability to manage conflict well. Ability to demonstrate ownership for customer issues, driving through to resolution to achieve cash collection and improve customer satisfaction.

Listed skills include Invoicing, Data Entry, Customer Service, Sales, and 14 others.