Devalaraju Pavan Email & Phone Number

As a dedicated and detail-oriented Desktop Support Specialist with over a year of experience, I excel in providing top-notch technical assistance and support to end-users. My expertise spans troubleshooting hardware and software issues, managing system configurations, and ensuring optimal performance of IT infrastructure.Key strengths include:- Proficient in diagnosing and resolving a wide range of technical issues.- Skilled in installing, configuring, and maintaining desktop and laptop computers, as well as various peripherals.- Adept at providing exceptional customer service, ensuring user satisfaction and fostering positive relationships.- Strong understanding of networking concepts, operating systems, and software applications.- Experience with remote support tools and ticketing systems.My goal is to leverage my technical skills and problem-solving abilities to contribute to a dynamic team, continuously improving IT processes and enhancing user experiences.

• Desktop Support Analyst

  Soft Line Solutions Private Limited

  Jun 2023 - Present

  Monitoring and troubleshooting(L1) of messaging gateway alerts and billing gateway alerts.Managing tickets seeking support from next level groups. Service Request and incident Management with ITSM tools like ServiceNow.Handling calls and emails of internal and external customers to fulfill the requirements and address concerns on IMI offered services.Troubleshooting Outlook issues.Checking ticket status and updating.Install computer hardware and software on desktops and Laptops.Prioritized service tickets and providing support services to clients.Knowledge on Creating P1 and P2 Incidents and assigning to Appropriate team.Identify and track all problems relating to the production environment, resolve issues whenever possible and escalates, if necessary, provides support for calls and emails to ensure all interactions are timely and professional.Utilizes monitoring solutions to identify alarms that have been triggered against the entire environment.Contacting stakeholders proactively when production services are significantly delayed. Monitoring the performance of servers using tools and analyzes and inform the support team when it crosses threshold and raise tickets.Monitoring the infrastructure like servers (Windows). Network devices, switches, routers, strong devices and applications.

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  Lovely Professional University

  Agricultural Business Technology