Devam Hetalkumar Shah
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Devam Hetalkumar Shah Email & Phone Number

Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified at Compucom
Location: Greater Toronto Area, Canada 6 work roles 2 schools
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Current company
Compucom
Role
Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified
Location
Greater Toronto Area, Canada
Company size
8615 employees

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Devam Hetalkumar Shah is listed as Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified at Compucom, a with 8615 employees, based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Devam Hetalkumar Shah.

Devam Hetalkumar Shah previously worked as IT Support Specialist at Compucom and Information Technology Operations Analyst at Td. Devam Hetalkumar Shah holds Computer Programming And Analysis, Computer And Information Sciences And Support Services from Seneca College.

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Compucom

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Profile bio

About Devam Hetalkumar Shah

Dynamic IT professional with 3 years of proven experience in system support, technical troubleshooting,and data analysis. Adept at diagnosing complex IT issues, optimizing system performance, and managing database operations. Skilled in delivering exceptional end-user support and leveraging data insights to drive informed business decisions. Can effectively work in teams as well as individually to accomplish goals and willing to take on added responsibilities to meet the team's goals. Seeking to contribute technical expertise and analytical skills as an Information Technology System Specialist, IT Support Technician, End User Support Specialist, Database Administrator, or Data Analyst.

Current workplace

Devam Hetalkumar Shah's current company

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Compucom
Compucom
Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified
fort mill, south carolina, united states
Website
compucom.com
Employees
8615
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6 roles

Devam Hetalkumar Shah work experience

A career timeline built from the work history available for this profile.

It Support Specialist

Current
Compucom

Toronto, Ontario, Canada

Sep 2024 - Present

Information Technology Operations Analyst

Td

Toronto, Ontario, Canada

● Implemented a role-based access control (RBAC) strategy that reduced unauthorized access incidents by 40% and achieved a 100% audit compliance score.● Ensured 100% on-time performance of change activities, minimizing risks to the service environment and maintaining operational continuity.● Successfully identified, resolved, or escalated 95% of service delivery issues and complaints, enhancing operational efficiency and customer satisfaction.● Optimized task prioritization to focus on high-impact areas, ensuring a balanced allocation of time and resources to reduce service disruptions.

Feb 2024 - Sep 2024

It Support Technician

Seneca College

North York, Ontario, Canada

● Delivered Tier 1 IT support to over 200 non-technical internal professors, enhancing their experience in hybrid technology classrooms through efficient desk-side support services.● Re-imaged and configured over 250 labs and computers, ensuring compliance with profile requirements and reducing setup time by 30%.● Diagnosed and resolved hardware and network system issues with a 95% first-call resolution rate, utilizing proactive troubleshooting techniques to minimize downtime.● Prepared and deployed over 300 new computers and mobile devices in alignment with internal policies, achieving 100% adherence to standardized software and security protocols.

May 2023 - Mar 2024

It Service Desk Representative

Seneca College

North York, Ontario, Canada

- Support and assist the professors with the flex technology classrooms. - Re-image of the labs and rooms as needed- Present good technical problem-solving skills to incoming requests.

Sep 2022 - May 2023

Co-Op It Technician

Seneca College

North York, Ontario, Canada

-Respond to questions from emails, service tickets, and callers. -Assist with Field Service through client support and assigned tasks. -Accurately log all queries using the tracking software.

Apr 2022 - Sep 2022

System Engineer

Financial Services Regulatory Authority Of Ontario (Fsra)

North York, Ontario, Canada

● Developed and updated over 20 comprehensive technical project documentation, improving clarity and reducing information gaps.● Assisted in the development, installation, and support of technical infrastructure and hardware/software system components, contributing to a 20% increase in system efficiency.● Set up a fully functional imaging station and configured associated VLANs to switches, enabling 23 parallel image deployments and reducing deployment time by 50%.● Conducted a thorough audit of 350 laptops, ensuring 100% readiness for production use and enhancing the IT asset management system.Overall, responsible for supporting efficient operation of workplace technology by analyzing, diagnosing, and resolving or contributing to the resolution of technical hardware or software issues and for providing problem resolution and system improvements for the client end-user experience.

Apr 2023 - Sep 2023
Team & coworkers

Colleagues at Compucom

Other employees you can reach at compucom.com. View company contacts for 8615 employees →

LT Lewis Trammell Lewis Trammell Colleague at CompucomAmarillo, Texas, United States View → HJ Holly Jackson Holly Jackson Colleague at CompucomWestville, New Jersey, United States View → RA Robert Adam Boyd Robert Adam Boyd Colleague at CompucomSeattle, Washington, United States View → MJ Manish Jethmalani Manish Jethmalani Colleague at CompucomEdmonton, Alberta, Canada View → KA Karla Arroyo Karla Arroyo Colleague at CompucomQuerétaro, Mexico View → AA Amir Alizadeh Amir Alizadeh Colleague at CompucomRaleigh, North Carolina, United States View → RH Rose Harrington Rose Harrington Colleague at CompucomUnited States View → CJ Crosby Jackson Crosby Jackson Colleague at CompucomClarksville, Tennessee, United States View → NA Neil Ayers Neil Ayers Colleague at CompucomMetro Jacksonville, United States View → TS Trish Smith Trish Smith Colleague at CompucomGreater Orlando, United States View →
2 education records

Devam Hetalkumar Shah education

Computer Programming And Analysis, Computer And Information Sciences And Support Services

Seneca College

Activities and Societies: 1. Active member of the Seneca IT Club, where I collaborated with peers on various tech projects and attended.

High School Diploma, Mathematics And Computer Science

Bhulka Vihar School
FAQ

Frequently asked questions about Devam Hetalkumar Shah

Quick answers generated from the profile data available on this page.

What company does Devam Hetalkumar Shah work for?

Devam Hetalkumar Shah works for Compucom.

What is Devam Hetalkumar Shah's role at Compucom?

Devam Hetalkumar Shah is listed as Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified at Compucom.

Where is Devam Hetalkumar Shah based?

Devam Hetalkumar Shah is based in Greater Toronto Area, Canada while working with Compucom.

What companies has Devam Hetalkumar Shah worked for?

Devam Hetalkumar Shah has worked for Compucom, Td, Seneca College, and Financial Services Regulatory Authority Of Ontario (Fsra).

Who are Devam Hetalkumar Shah's colleagues at Compucom?

Devam Hetalkumar Shah's colleagues at Compucom include Lewis Trammell, Holly Jackson, Robert Adam Boyd, Manish Jethmalani, and Karla Arroyo.

How can I contact Devam Hetalkumar Shah?

You can use AeroLeads to view verified contact signals for Devam Hetalkumar Shah at Compucom, including work email, phone, and LinkedIn data when available.

What schools did Devam Hetalkumar Shah attend?

Devam Hetalkumar Shah holds Computer Programming And Analysis, Computer And Information Sciences And Support Services from Seneca College.

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