Devan Anderson Email & Phone Number

Spearheaded influencer marketing campaigns, managing a $50,000 monthly budget and achieving approximately 3x ROI.Engaged with 100-150 influencers monthly, conducting outreach and negotiations to ensure successful campaign execution.Reviewed and approved social marketing campaigns, focusing on customer acquisition and retention strategies.Maintained and updated campaign tracking and reporting documents, regularly measuring and reporting on ROI.Collaborated with cross-functional teams to create innovative marketing and communication strategies.Kept abreast of marketing trends, social platforms, and FTC guidelines for sponsored content to ensure compliance and effectiveness.

Orlando, Florida, United States

Led the implementation of Fetch services for clients, providing on-site training and onboarding for staff and residents.Maintained communication with over 50 client teams, producing monthly sentiment reports and overseeing 14,000 units.Monitored weekly onboarding growth, identifying strengths, weaknesses, opportunities, and threats, and developing improvement plans.Collaborated with Sales Executives, Market Manager, and Operations Manager on pilot projects, expansions, and renewals.Drove market expansion, achieving a 33% increase in Tampa and a 47% increase in Orlando.

Managed over 100 customer interactions daily, delivering personalized, friendly service to ensure high levels of customer satisfaction and retention.Collaborated with various departments to provide accurate and timely information to students, enhancing overall service efficiency.Resolved customer inquiries and issues, demonstrating strong problem-solving skills and a customer-centric approach.Maintained detailed and accurate records of customer interactions and feedback, ensuring seamless communication and follow-up.Utilized CRM software to track and manage customer inquiries, improving response times and service quality.Assisted in developing and implementing call center policies and procedures, contributing to improved operational efficiency and customer experience.

Supported an average of 5,000+ guests daily by responding to inquiries and locating products.Maintained accurate and attractive merchandise displays, ensuring strategic placements of products in order to maximize purchases.Assisted team members in handling cash registers, organizing stock room, labeling products, unloading merchandise and cleaning up.

University Of Central Florida Main Campus Bookstore

Received and organized incoming shipments, record and update shipping documentation, computer records and payment records, and coordinated with vendors for item shortages or damaged shipments.Orchestrated efficient routing by producing accurate shipping documentation and package labels.Developed and implemented program for loss retention for out of date textbooks.Coordinated with other colleges for the textbook exchange program.Shelve, arrange, clean, and organize product or space within the store to maintain an appealing sales floor.Assist with processing sales transactions involving cash, credit, or financial aid payments.

Jacksonville, Florida Area

Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.Managed administrative logistics of contract signing, fee collection, event booking and event promotion.Supported senior leadership by maintaining secretarial duties and developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, and risk management.

Scheduled, organized, planned and set up various catering events for the business while working closely with the catering sales manager to ensure a successful outcome of the catered event.Provided delivery services to customers in the greater Jacksonville area.Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times.

Cocoa Campus

Operate POS cash register, handling 50+ transactions on average daily, and completed cashier log reports for biweekly bank deposits.Responsible for solving complaints and providing information regarding accounts.Knowledge of FERPA laws.

Bachelor'S Degree, Organizational Management

Associate Of Science - As, Hospitality Administration/Management

Associate Of Arts (A.A.), Business Administration And Management, General