- Oversee HR operations, as well as administration of HR policies; conduct thorough investigations in compliance with all federal regulations; resolve conflicts, as per employee relations policies; process terminations; manage employee attendance, engagement, and retention; administer compensation and leave programs.- Collaborate with senior leadership and shareholders on a variety of initiatives (e.g., labor plan needs, order of succession, recruiting/HR goals, strategic plans, opportunities), ensuring alignment with business objectives; develop and implement improved processes, resulting in optimized productivity.- Provide in-depth overviews of health benefits and salaries to potential candidates.- Lead a team of 20+ supervisors; provide performance evaluations and regular feedback; develop innovative strategies and tools, resulting in the ability to procure top talent and successfully engage employees; counsel, orientate, and train supervisors on the interpretation and administration of HR policies.

- Spearheaded efforts to open a North American Fulfilment Center (NAFC), resulting in successfully filling 4K open associate roles over the course of three months; collaborated across functions to execute recruitment efforts; placed advertisements on internal job boards; coordinated interviews and start dates; facilitated New Hire Orientation.- Developed and deployed strategic engagement tactics, resulting in a 7% increase in attendance, and a 5% decrease in attrition as compared to the previous year.- Managed various projects from initiation to completion; oversaw project budgets in excess of $400K; launched a case management program (Panorama); oversaw the execution of a program that defined promotional opportunities for hourly associates; led efforts that resulted in successful implementation of Missed Punch Automation, a data management system.- Facilitated training; developed HR standard operating procedures (SOPs), thereby creating processes and systems that allowed for the timely promotions of subordinate staff.

- Collected and evaluated data for all vehicular contracts worth a cumulative $3M+.- Monitored and enforced contractual compliance with all mandates and company policies.- Disbursed millions of dollars in funds to dealerships that submitted properly coded contracts.