Devan Briggs Email & Phone Number

Lewes And Eastbourne

• Training - Developing and delivering engaging face-to-face and e-learning courses to staff and political members. These include: onboarding, complaint handling, equality and diversity, disability awareness, CRM systems • Project management - Leading project teams to deliver fast-paced, politically sensitive corporate projects• Stakeholder Engagement - Facilitating customer involvement groups covering the nine Protected Characteristics. Creating and reporting on county-wide consultations• Local Government Link Officer - Ensuring adherence to the complaints procedure and facilitating the Local Government Ombudsman investigation of Stage 3 complaints• Performance monitoring - Equality Act 2010 compliance. Complaint handling. Evaluating the effectiveness of training solutions.• Event manager - Leading multiple teams of external stakeholders to organise events including Holocaust Memorial Day, Disability Access Day and World Aids Day. Interviewed by BBC news regarding Holocaust memorial event in 2020.• Coach and mentor – Mentor on the corporate mentoring scheme. Coach to apprentices.

• Designed, delivered and managed a programme to recruit and train six graduates to work in the Housing team to tackle the increase in homelessness• Recruited a team of six graduates• Line management of the graduates• Developed and delivered an extensive induction • Devised a two-month, full time training programme • Coaching and mentoring

• Project management - Led project teams to deliver fast-paced, politically sensitive corporate projects. Notably implemented a cloud-based communications platform across three organisations. • Stakeholder Engagement - Facilitated customer involvement groups covering the nine Protected Characteristics. • Complaint handling – Assisted the Local Government Link Officer to ensure adherence to the complaints procedure and facilitate ombudsman investigations• Event manager - Led teams of external stakeholders to organise events such as Holocaust Memorial Day, Disability Access Day and World Aids Day.

• Enabled homeless households with complex needs to find appropriate accommodation and to sustain tenancies • Ensured Housing Act 2004 compliance• Domestic violence refuge placements• Conducted fraud investigation interviews• Safeguarding

Diploma, Learning And Development

Leadership For The Future - First Line Management

Staff Development Programme, Local Government

Fast track national programme for a select number of district council officers to widen understanding of key national policy issues.