Devan Brown Email & Phone Number

Brandon, Manitoba, Canada

Provide support and troubleshooting assistance for end-users via phone, email, and chat for an efficient resolution of technical issues to minimise downtime and enhance user satisfactionUtilise a systematic approach to diagnose and resolve a wide range of hardware, software, and network problems for members while applying technical expertise and diagnostic tools to pinpoint the root cause of issues Maintain detailed logs of customer interactions and technical issues in ticketing systems ensuring logs are comprehensive and detailed to facilitate follow-up actionsMonitor system performance and promptly escalate critical issues to senior technical staff or specialised teams when necessary, ensuring timely intervention and resolution to maintain system stability and performance

Ontario, Canada

Demonstrated competence and reliability as a small remote work team member while maintaining positive relationships with clients, coworkers, and business partners, developing excellent de-escalation skillsManaged and maintained client inquiries received primarily through inbound phone calls, live chats, email inboxes, case queues and web applications while completing a rotating task assignmentAdvocated on behalf of the client to brands such as Jacuzzi to coordinate part identification and service visits and apply information from manufacturers and feedback from technicians to resolve various warranty and service issues and complaintsFollowed and adapted to changing policies and procedures, cutting-edge wellness products such as infra-red saunas and cold plunges levying various knowledge bases and personal experience

Canada

Enhanced multitasking capabilities crucial for remote work environments and honed exceptional communication skills and phone etiquette while serving as a representative for a national telecom brandProgressed within the organization, transitioning from customer care to customer retention, and played a pivotal role within a support team, leveraging Zoom to resolve agent inquiries, fostering a dynamic and efficient work environment Consistently achieved top scores on monthly assessments encompassing diverse criteria, earning priority in shift selection and recognition through rewards programs

Brandon, Manitoba, Canada

Cultivated strong rapport with clientele, executive leadership, and warehouse personnel, demonstrating adeptness in navigating diverse client relationshipsAcquired a comprehensive understanding of product catalogues for an emerging industry, including emerging brands and devices for beginners through hobbyists while keeping up to date with subcultural trendsEffectively managed inventory to optimise stock levels and drive revenue growth through strategic marketing initiatives and community engagement

Bachelor Of Science - Bs, Psychology

Specialized in psychology and biology with curiosity about the interrelated nature of human behaviour and anatomy and the mysteries.

High School Diploma

Graduated with Honours, Athletic Honor Roll and a French Certificate