Devan Casey work email
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Devan Casey personal email
Devan Casey is a Manager, Business Management at TIAA. They possess expertise in customer service, apparel, microsoft excel, merchandising, retail and 6 more skills.
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Manager, Business ManagementTiaaCharlotte, Nc, Us -
Senior Analyst, Business Management OperationsTiaa Jul 2023 - PresentCharlotte, North Carolina, United States
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Digital Experience Senior AnalystTiaa Jun 2022 - Jun 2023Charlotte, North Carolina, United States▪ Data and metrics lead for Corporate Lab program aimed at improving the rollover process. Cross referenced digital and analog reports to determine true funding rates from digital experiences and experiments.▪ Transitioned into leading roll for the End-to-End Rollover In journey mapping team▪ Worked as internal consultant with product owners and client facing roles to research digital forms availability and usage to find areas for improvement and inform future business case for forms… Show more ▪ Data and metrics lead for Corporate Lab program aimed at improving the rollover process. Cross referenced digital and analog reports to determine true funding rates from digital experiences and experiments.▪ Transitioned into leading roll for the End-to-End Rollover In journey mapping team▪ Worked as internal consultant with product owners and client facing roles to research digital forms availability and usage to find areas for improvement and inform future business case for forms enablement▪ Analyzed online tools to determine solutions that would increase completion rate at minimal cost▪ Ensured alignment across LOB through a governance process that highlights changes to prioritized epics Show less
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Business Management SpecialistTiaa Jan 2021 - May 2022Charlotte, North Carolina, United States▪ Monitored and analyzed monthly and annual transaction data to forecast Digitization & Customer Effort Scores (KPIs)▪ Created quantitative scoring system to help prioritized qualitative work for various digital experiences▪ Use data to generate cohesive stories for various monthly forums and steering committee meetings▪ Managed SharePoint access, training curriculum, business continuity exercises, town halls, and the return to office/location strategy for the digital storefront… Show more ▪ Monitored and analyzed monthly and annual transaction data to forecast Digitization & Customer Effort Scores (KPIs)▪ Created quantitative scoring system to help prioritized qualitative work for various digital experiences▪ Use data to generate cohesive stories for various monthly forums and steering committee meetings▪ Managed SharePoint access, training curriculum, business continuity exercises, town halls, and the return to office/location strategy for the digital storefront team (100+ employees)▪ Business Continuity Coordinator for Digital & Client Experience team Show less
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Digital Experience SpecialistTiaa Jun 2019 - Dec 2020Charlotte, North Carolina Area▪ Used data from various lines of business to help find potential issues in customers experiences▪ Track, report, and forecast Paperless Delivery, Web ID adoption, Mobile App use, and completion rates of various security experiences on a weekly, monthly, and annual basis▪ Managed and approved special projects budget. Report out monthly on project progress and ROI
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Middle School Soccer CoachCharlotte Country Day School Feb 2020 - Apr 2021Charlotte, North Carolina, United States -
Athletic Event StaffBrandeis University Sep 2015 - May 2019Waltham, Ma▪ Building Manager▪ Front Desk Staff▪ Intramural Staff -
Digital Strategy InternTiaa Jun 2018 - Aug 2018Greater Boston Area
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Sourcing SpecialistKforce Inc May 2016 - Aug 2017Boston, MassachusettsIntern for Summer 2016 and Summer 2017 -
Customer Service AssociateTommy Hilfiger Nov 2012 - Aug 2015Merimack Premium Outlets
Devan Casey Skills
Devan Casey Education Details
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Business And Economics
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Souhegan High School
Frequently Asked Questions about Devan Casey
What company does Devan Casey work for?
Devan Casey works for Tiaa
What is Devan Casey's role at the current company?
Devan Casey's current role is Manager, Business Management.
What is Devan Casey's email address?
Devan Casey's email address is de****@****eis.edu
What schools did Devan Casey attend?
Devan Casey attended Brandeis University, Souhegan High School.
What skills is Devan Casey known for?
Devan Casey has skills like Customer Service, Apparel, Microsoft Excel, Merchandising, Retail, Fashion, Research, Retail Sales, Visual Merchandising, Store Management, Time Management.
Who are Devan Casey's colleagues?
Devan Casey's colleagues are Anthony Spencer, Miguel Jimenez-Ziranda, Marcus Harris, Praveen M., Gregory Henriksen, Brian Donoghue, Cfp®, Farah Khalfan.
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