Devan Curtis Email & Phone Number

5295 Vivian Street Arvada, Co 80002

• Reports To: Service ManagerDepartment: Office/FieldJob Function: The primary function is to provide administrative support functions to the Service Department, including purchasing and invoicing.Specific.
• Enter parts, description of work performed, and miscellaneous charges from service technician work orders to create invoice.
• Research and determine any miscellaneous charges
• Decipher and reword as needed handwritten work orders
• Verify Labor Time on work orders Advise discrepancies between timecards and work orders
• Advice SM of discrepancies between timecards and work ordersService Agreements:

Scheduled Machines for repairs and set up transport to and from job site.Great customer service skills in order to negotiate repairs, break bad news to customers regarding unexpected repairs, longer than expected turn times. I would also try to negotiate what repairs needed to be done and others that could wait. Wrote and presented Estimates to customer.

Aurora

Took on average of 50-75 incoming calls daily from external customers.Helped customers in finding parts for Caterpillar machines also Wagner was a supplier for LoadKing Trailers, Smith Co Trailer, Challenger, Agco, Bucyrus, and many more.Helped 15-20 walk-in customers daily with parts and tooling requests.Used parts manuals, tool books, and schematics.

United States

Ordered parts, tooling and other consumable shop items like brake clean, shop towels and adhesives for internal shop technicians. Managed shop tooling like, torque wrenches, impact guns, sockets, etc. Managed Shop Parts inventory, keeping shelves well stocked. Parts and tooling support for all internal shops within Wagner Equipment including Field Service.

United States

United States