Devan Curtis Email & Phone Number

5295 Vivian Street Arvada, Co 80002

Reports To: Service ManagerDepartment: Office/FieldJob Function: The primary function is to provide administrative support functions to the Service Department, including purchasing and invoicing.Specific Duties:Invoicing Complete daily invoices from previous day• Enter parts, description of work performed, and miscellaneous charges from service technician work orders to create invoice.• Research and determine any miscellaneous charges• Decipher and reword as needed handwritten work orders• Verify Labor Time on work orders Advise discrepancies between timecards and work orders • Advice SM of discrepancies between timecards and work ordersService Agreements:• Create master sales order for each customer, confirm agreements are invoiced and incremented correctly • Handle Service Agreement renewals• Insure schedule is kept up to dateWarranty Tracking• Enter warranty claims for service work performed on equipment still under warranty for several different manufacturers• Track outstanding warranty work and work with Service Manager to escalate issues as needed. • Enter Startup Registrations, scan onto company drive• Follow up and ongoing collections on warranty receivablesPurchasing• Obtain materials quotations as needed• Research and order parts – enter purchase orders• Reconcile open purchase orders and orders not yet invoiced• Call on parts orders to determine ETA for scheduling purposesTech Leads • Entering and tracking*Update Emergency Contact number every Monday*• Filing and office support functions. • End of month reconciliation service order and purchase order reports

Scheduled Machines for repairs and set up transport to and from job site.Great customer service skills in order to negotiate repairs, break bad news to customers regarding unexpected repairs, longer than expected turn times. I would also try to negotiate what repairs needed to be done and others that could wait. Wrote and presented Estimates to customer for repairs.Upon customer approval, wrote work orders for the technician assigned to the machine. Oversaw communications between different shop within the company, during tear down components would be harvested then sent to the correct shops, component shop, hydraulic shop, fabrication shop, it was very important to have good communications with all the different shops.Keeping our customer happy was the most important aspect of this job, companies would entrust Wagner with very expensive machines, Wagner has a reputation as the industry leader in heavy machinery repair, it was my job to make sure that reputation stayed intact.

Aurora

Took on average of 50-75 incoming calls daily from external customers.Helped customers in finding parts for Caterpillar machines also Wagner was a supplier for LoadKing Trailers, Smith Co Trailer, Challenger, Agco, Bucyrus, and many more.Helped 15-20 walk-in customers daily with parts and tooling requests.Used parts manuals, tool books, and schematics online to find parts and tooling.Traveled to other branches and stores to provide parts and tooling supportManaged on-call phone for emergency parts support on weekends and holidays.

United States

Ordered parts, tooling and other consumable shop items like brake clean, shop towels and adhesives for internal shop technicians. Managed shop tooling like, torque wrenches, impact guns, sockets, etc. Managed Shop Parts inventory, keeping shelves well stocked. Parts and tooling support for all internal shops within Wagner Equipment including Field Service and Branches of Wagner Equipment. Provided phone support for the Front Counter. Managed on-call phone for emergency parts support on weekends and holidays.

United States

United States