I helped Restaurant Hub increase its' active customer base by 5 times in 5 years. I planned what would be needed to do so, and we doubled the team size to be able to achieve the targeted growth. I built documents, processes and procedures to enable our teams to collaborate in a fast paced, dynamic and information rich environment. Before I left, I migrated our Sales, Marketing, Onboarding and Support Teams teams to HubSpot. The processes were mature and stable by then, so I took them out of the google suite and into something more structured with better external support. Operations:Customer Database, Pipeline Management, Team Meetings, Process Development and Documentation, Responsibility Mapping and PlanningReporting:Board Reports, KPI's, Google Anayltics, Data StudioFinances:Cashflow Planning, Invoice Approvals, Customer invoicing - creating, updating and deactivating accounts, ExpensesHR: Contracts, Payroll, 121's, Health and Safety, New Starter Onboarding Product Ownership:Agile Product Development Environment, Planning: Roadmaping, Customer Stories, Sprint Prioritisation and Backlog Management, Delivery: UX Design, JIRA, Testing - UAT, Functional, Test Script Writing, User guides, Reporting: Delivery, Spend, Conversions, Bounce rates, Speed, Sessions/usersMarketing and Content:SEO Projects, EDM creation and reporting, content updates using CMS's for multiple sites, Social and Ad Words Strategy, Content creation - Artwork and Written (Photoshop, Canva, Gify etc.)Customer SupportOutage management, Account Management for key customers, Reporting, Rota's, Training Delivery, Support calls and emails, Credit Card implementationsCompany culture - Birthdays and events

Started Restaurant Hub's customer database, built out processes and tools to better collaborate with the Directors and Sales staff, and mapped out what we'd need to grow further, while: - Onboarding new customers: booking and delivering trainings, configuring the software, coordinating configuration from external teams - Supporting existing customer base: answering support calls and emails about our software and affiliate booking partners

I cut my teeth in the IT world at Sentient PPM. It was an excellent opportunity to learn business, from business, by learning what I needed to enable the programme offices at some of New Zealand's biggest and most innovative businesses to gain better visibility and control over the projects at their companies. By working with Sentient PPM I have learned about how to manage: Project and Programme processes, Milestones, Resources, Risks and Issues, Status Updates, Changes, Benefits, Ideas, Lessons Learned, Approvals, Actions, Checklists and more. I also learned about working with support, implementation and development teams to coordinate and deliver outcomes for my clients. At Sentient I was a Sales and Account Manager. I worked most closely with Christchurch City Council, The University of Auckland, Southern Cross Healthcare,Vector Limited, SKYCITY and EziBuy. My role included:- Service Delivery Management- Up-selling - Project Management- Analysis and Reporting- Implementation and Training Delivery- Configuration and Support- Marketing - Event Management

Research based play classes for parents and young children under 6 divided into 6 key developmental stages. Sole Charge, up to 6 classes a day of up to 20 children and parents, preparation, facilitation, sales, enrolment, cleaning - I sang songs while guiding children through different visual, sensory and physical activities - climbing, toys, parachutes, bubbles etc.

Part Time Relief for Auckland Secondary Schools. Specializing in Art, Math, Calculus, Statistics, English, Social Studies, and Information Technology.