Devan Harbaugh Email & Phone Number

Work with business customers to obtain requirements, design proposed solutions, write and present solutions that meet the business needs. Conduct complex organizational studies and evaluations, design systems and procedures, conduct work simplifications and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Analyze current system applications and follow the full Software Development Life Cycle (SDLC) process, to include selection, development, testing, implementation, modification, and transition to replacement system applications.

Responsible for reviewing business processes with new clients, developing formal business requirements documentation, detailing system requirements specifications, liaising with TOA and client software engineers, and providing support for system configuration, integration testing, user acceptance testing, and training.

Manage all activities and budgets related to software implemention projects. Telarix is a leading provider of Interconnect Business Optimization solutions. It's customers include international long distance wholesale and retail carriers.

Project Consulting: Provide support to both the client and the UshaComm team during and after software implementation projects in North and South America. Included leading, or providing guidance for gathering client’s detailed business requirements, managing change requests, identifying business parameters, defining business rules in the software, process engineering, developing User Acceptance Test scenarios, training, and general troubleshooting and problem solving.Technical Sales Support: Worked with the client to perform a high-level analysis of business needs and worked with the sales team to tailor an appropriate solution from UshaComm’s suite of product offerings. Provided technical support during the sales cycle. Included performing product presentations and demos to perspective clients, and responding to/evaluating RFPs and RFIs. Sales territory was North and South America.

Managed projects and budgets for customer software implementation projects for new clients, as well as enhancement development for existing clients. Managed the Project Management Office operation which included a team of project managers, project analysts, and project administrator.Technical Sales SupportLead pre-implementation analysis of clients’ business operations and developed client-oriented needs assessments. Supported sales staff during the sales cycle by performing product demonstrations, developing pricing pro formas, and responding to client's RFP.Client Relations ManagerManaged team of Business Analysts responsible to assess clients’ needs, coordinate delivery of services, and set and maintain appropriate expectations for both the client and ALLTEL’s internal departments.Software Development ManagerManaged a team of programmers and analysts responsible for all duties related to software analysis, design, development, and implementation.