• Provide management and oversight to the 3rd largest liver transplant program in the nation and 30 direct reports.• Work in partnership with other leadership to ensure the provision of optimal care and service, attainment of financial goals, and development and implementation of a strategic plan for specific transplant services.• Coordination of administrative and clinical activities of the solid organ transplant programs and contribute to the strategic planning process, day-to-day operations, standards of care, and attainment of organizational goals.• Ensure achievement of clinical goals and implement action plans to improve performance as needed.• Facilitate collaborative problem solving among interdepartmental disciplines.• Advocate for and allocate available resources to promote efficient, effective, safe and compassionate care based on current standards of practice.• Promote shared decision-making and professional autonomy by providing department input into executive-level decisions, and by keeping staff informed of executive level activities.• Responsible for recruitment, retention, and employee engagement to ensure competent staff and staffing levels can meet patient care needs, which includes hiring and orientation.• Evaluate staff competency through use of performance reviews and peer reviews. Mentors staff and provides professional educational opportunities.• Monitor and improve patient satisfaction utilizing available service metrics and national benchmarks to develop and implement action plans to achieve desired outcomes.• Aid in the development and implementation of outreach programs to increase service to a larger catchment area.

• Assist HR Manager in promptly resolving union issues, ensuring compliance with employment law and Collective Bargaining Agreement (CBA), and fostering positive outcomes for all parties involved.• Communicate CBA, policy, and contract interpretations to union employees and supervisors., • Actively participate in employee and labor relations matters and investigations.• Full cycle recruitment including sourcing, screening, interviewing, offering, and hiring/declining candidates while ensuring compliance with applicable state/federal laws and Union Collective Bargaining Agreement. • Determine appropriate salary ranges and wage scale placement. Negotiate compensation with candidates.• Implement annual wage increases and maintain updated wage scales.• Review, update, and implement effective procedures and process workflows within the Human Resources department as they relate to recruitment and Human Resources Information System (HRIS) usage.• Efficiently manage HRIS system, collaborating with leadership to optimize utilization and enhance services, ensuring alignment with business needs.

• Full cycle recruitment including sourcing, screening, interviewing, offering, and hiring/declining candidates while ensuring compliance with applicable state/federal laws and Union Collective Bargaining Agreement. • Process Internal Changes of Employment and Promotions.• Determine appropriate salary ranges and wage scale placement. Negotiate compensation with candidates.• Manage company HRIS system while providing system optimization and training where needed.• Provide HRIS support to staff and run HRIS Reports as needed.

• Special Project Managero Implemented and Trained staff on AdvancedMD (EHR and PM). Also experienced in Athena, Elation, & Practice Fusion.o Lead and execute all phases of various company projects, research, and management to ensure company success and progression. Projects focus varies greatly but emphasis in operational management projects is frequent.o Fill in for CEO in her absence. Participate in business planning, strategy, and expansion meetings. Assist in interviewing, disciplining, and terminations of various clinic positions.• Front Office Supervisoro Provided thorough supervision for day-to-day operations of department in accordance with policies and guidelines.o Collaborated with other department heads to create a patient oriented 5-star experience.• Supply/Ordering Supervisoro Analyze supply chain data and performance to refine product offerings and expand into new areas to better meet patient demand.o Maintain/order medical and office supplies for multi-specialty clinic.o Communicate and negotiate with suppliers/vendors to land more profitable deals and products• Medical Records Coordinatoro Develop comprehensive and HIPAA Compliant Policies and Procedures for medical records department.o Process medical records request from patients, medical providers, and insurances in a timely manner while verifying HIPAA compliance.

• Hired, trained, and disciplined university lifeguard staff.• Planned and led bi-monthly staff meetings to ensure lifeguards were current on skills and knowledge.• Created, modified, and implemented facility and lifeguard policies.• Conducted research and collected data on pool usage to identify trends and needs.

• Supervised, evaluated and trained upwards of 16 lifeguards in order to create a safe and inclusive environment for pool patrons.• Created and led trainings on pool policies, procedures, rules, and lifeguarding/First Aid Skills. • Collaborated in the interviewing of potential new hires. • Created and implemented a comprehensive swim team program that included over 50 participants and three swim Teams.

-Check pool Chemicals-Perform First Aid-Monitor pools for potential dangers to pool patrons-Enforce pool rules-Guarantee safety of pool patrons

Seasonal, Train and instruct youth ages 7-18 in skill of swimming.