Software Training Specialist
Current• Designed and delivered customized training based on products, services and interfaces used by each client• Instructed, supported and coached staff in developing their knowledge of KeyStone• Provided technical instruction to clients to perform setup of training related items on the KeyStone database and monitor client progress.• Managed milestones and communication with client to ensure project deadlines and expectations were met • Participated in three successful client conversions; remote and in-person• Collaborated with developers, analysts, and strategists in the community and on the project team