Devan Patel Email & Phone Number

Irving, Texas, United States

• Leader of development and application support teams of 20+ people, leveraging individual talent to target on time delivery. Instrumental in the management of Enterprise rating, Billing, and Bill formatting applications products that generated overage revenue of $82+ Million over the course of a month. Proficiently leading the application support team of the Billing Modernization program for Migrating billing from a mainframe platform to an open systems platform.• Managing development team for the Usage Charges Assessments (Usage Calc) application generates usage billing records. Using Incremental and Iterative processes for delivering 65+ usage charge assessment feeds that are required for journaling, billing, revenue assurance and end customers. Architect and design a horizontally scaling application processing 4 billion records for peak bill cycle daily generating several usage feeds. Built cross platform technologies solution leveraging best aspects of Python, Java Spring Boot, Spark, Oracle. • Managing development team for End of Cycle (Rating) application developed in cross platform technologies including python, java spring boot, Oracle implementing complex algorithms for usage overage charges re-allocation and assessment for SMS, Data and Voice customers ranging from individual customers to enterprise IOT customers having 4.5 million lines. Application processes 4 Billion usage records for peak bill cycle daily.• Manage development team for Bill Certification application that validates each and every customer bill for configured set of rules to proactively capture billing issues.• Build and trained members of the billing application support team and ensured flawless successful execution of for application build on multi-platform technology (including C++, K2View, Spark, Java Spring Boot, Python, Oracle, Cassandra, Ignite, Kafka etc.)• Lead onshore and offshore development and support teams to ensure 24x7 delivery of projects and application support.

• Leader of development and application support teams of 20+ people, leveraging individual talent to target on time delivery. Instrumental in the management of Enterprise rating, Billing, and Bill formatting applications products that generated overage revenue of $82+ Million over the course of a month. Proficiently leading the application support team of the Billing Modernization program for Migrating billing from a mainframe platform to an open systems platform.• Managing development team for the Usage Charges Assessments (Usage Calc) application generates usage billing records. Using Incremental and Iterative processes for delivering 65+ usage charge assessment feeds that are required for journaling, billing, revenue assurance and end customers. Architect and design a horizontally scaling application processing 4 billion records for peak bill cycle daily generating several usage feeds. Built cross platform technologies solution leveraging best aspects of Python, Java Spring Boot, Spark, Oracle. • Managing development team for End of Cycle(Rating) application developed in cross platform technologies including python, java spring boot, Oracle implementing complex algorithms for usage overage charges re-allocation and assessment for SMS, Data and Voice customers ranging from individual customers to enterprise IOT customers having 4.5 million lines. Application processes 4 Billion usage records for peak bill cycle daily.• Build and trained members of the billing application support team and ensured flawless successful execution of for application build on multi-platform technology (including C++, K2View, Spark, Java Spring Boot, Python, Oracle, Cassandra, Ignite, Kafka etc.)• Lead onshore and offshore development and support teams to ensure 24x7 delivery of projects and application support.

Irving Texas

• Lead development and application support teams for one of the largest usage processing, rating and overages assessing application in telecommunication industry in US processing 9 Billion Data, SMS and Voice usage records daily including mediation of usage records received from Network and Rating.• Managing development team for End of Cycle(Rating) application as described in current experience.• Manage operations of complex hybrid applications including various third party software and technologies including Digital route Mediation Zone, NetCracker Rating Engine, Java Spring Boot, C++, Python, Oracle, Cassandra, Ignite, IBM MQ, Kafka • Lead execution of End of Cycle processes for Assessing overage charges for Data, SMS and Voice usage for consumer and business customers and provide feeds to billing systems generating $82 Million overage revenue monthly processing billions of usage records.• Ensure millions of usage inquiry calls per day for #Data, #SMS and #Min initiated by customers are processed within agreed SLA ensuring excellent customer satisfaction.• Lead flawless execution of disaster relief efforts to fulfill Verizon's promise to their customers providing necessary concessions on wireless usage.• Lead team to prepare a comprehensive release deployment plan, audit test results and successful implementation of 100+ Release Deployments including 10 Enterprise Releases, 30+ Minor Releases, 50+ Infrastructure Releases and 20+ emergency releases per year.• Lead team including onshore and offshore team members responsible for deployments, monitor, troubleshoot, and proactively resolve issues before outage and flawless execution. • Design application support dashboard to help monitor and correct issues and alerts using New Relic. Automation of manual processes using Automation Anywhere RPA.

Irving Texas

• Implemented solution to assess data overage charges for Verizon consumer and business customers and provide daily feed to billing systems.• Implemented custom Verizon specific rating business rules for assessing overage charges on Data usage using technology at its best providing hybrid solution including Java/Spring and Python that can process billions of transactions daily. With peak billing cycle processing 3.5 billion usage records.• Implemented auto fallout correction module saving $200K+ revenue per month. This module identifies and corrects errors with billing overage charges on customer accounts due to profile mismatches between Rating and Billing application and corrects those systematically.• Partnered with business stakeholders to understand business requirements, provide level of efforts for projects, design end to end solutions to satisfy business needs and lead team ensuring seamless delivery integration between offshore and onshore development teams to deliver solutions for same.

Irving

• Worked as Application Lead and then Development Manager from 2007 to 2016 having team in US and India for National Common Order Gateway application is primary gateway used by self service, call centers and .com applications to cater needs of all consumer and mass business customers. • Application developed using .net, C# and MS SQL server technology supporting 10 million+ transactions daily. • As a Manager lead team to ensure all business needs for regular monthly release are delivered without issues. • Ensured application is up and running 24x7. • Ensured cross training across team members to ensure any team member can support application any time needed. • Work as Voice Operations Manager from 2013 to 2014 leading team in US and India. • Responsible for proactive fallout monitoring, root cause analysis, fallout automation and Incident report handling for consumer and mass business LEC voice orders. Ensure fallout reduction and saving work of 50+ full time employees yearly. • Partner with call center management team to provide solutions for pain points and common fallout issues faced by call center team supporting customer issues. • Act as single management point of contact for any business escalations for issues with voice orders provisioning and outages. • Ensure trouble tickets were always closed with agreed SLA with business. • Ensured cross training across team members to ensure seamless support 24x7. • Work as Application Lead from 2015 to 2015 having team in US and India for fallout automation for Fiber (FIOS) and HSI orders using Drools rules engine, Oracle database and Java. Identify root cause of top fallouts during provisioning process for FIOS and HSI orders. Automate process to correct this fallout during provisioning process ensuring the customer is served on the promised due date. Automation process correct around 1000+ orders and resulted in reduction/reallocation of 30+ full time employees from Fallout service center work.

Irving

• Join as development DBA and PL-SQL programming expert in July 2000 as consultant. • Designed, developed and supported workflow engine NXFLOW it provisioned 5000+ HSI orders till 2003. • Workflow core engine was developed using Oracle PL-SQL stored procedures, adapters were written in Visual Basic and Scheduler was written in Visual C++.• Work as executive reports specialist from 2003 till 2004 generating executive waterfall reports. Designed, developed and supported mini data mart that pulled information from various applications using custom ETLs, SQL loader scripts, developed automated SQL script generator using Unix shell scripts, used IBM MQ feeds to capture data for executive reports.• Worked as Application Lead from 2004 till 2005 having team in US and India for IOM (Integrated Order Management) application used to provision complex business data products like TLS, EVC, Fast Packets PVC 10000+ orders monthly using J2EE, WebLogic, C++, Corba and IBM MQ technology. • Worked as Application Lead from 2005 to 2006 having team in US and India for Verizon.com application designed, developed and supported ordering of wireless plans and products from Telecom Verizon.com website using .net, C#, MS SQL server, AJAX technologies.

Ahmedabad Area, India

• Started working as Oracle Developer 2000 and PLSQL programmer. • Work on critical transactions of sales module of Gujarat Narmada Fertilizer Company (GNFC). • Worked as lead engineer leading team to support inventory management application at various Oil and Natural Gas Cooperation (ONGC) sites across India using Oracle Developer 2000, Oracle database. • Work as deployment lead and primary client point of contact for implementation of integrated IT solution for Indian Petro Chemicals Ltd (IPCL) leading team of 20+ contractors working at client site using Oracle Developer 2000 and Oracle database technology.

Master Of Computer Applications (M.C.A.), Information Technology, A+

Master Of Science (M.Sc.), Physics Electronics, B