Team Manager
I served as a Team Manager, responsible for overseeing various aspects of operations management, stakeholder collaboration, and client relationship management. key responsibilities included:- Managing operations by monitoring staffing, temporary coverage, and training to ensure smooth functioning.- Delivering excellent client service and ensuring quality control.- Leading a team of technical support leads and quality associates, focusing on achieving key performance… Show more I served as a Team Manager, responsible for overseeing various aspects of operations management, stakeholder collaboration, and client relationship management. key responsibilities included:- Managing operations by monitoring staffing, temporary coverage, and training to ensure smooth functioning.- Delivering excellent client service and ensuring quality control.- Leading a team of technical support leads and quality associates, focusing on achieving key performance indicators (KPIs).- Managing product launches, service desk functions, inbound sales/upselling, and training/coaching sessions to improve performance and service quality. Show less
