Devan Tonn Email & Phone Number

-Proven ability to cultivate and maintain strong relationships with keypartners such as Lavu POS, US Foods, Coco Delivery & Bentobox-Demonstrated track record of identifying upsell opportunities and effectivelyselling additional services to partners while effectively de-escalating anyhigh priority matters with individual operators-Proficiency in developing and implementing customer success strategiesthat enhance partner satisfaction and retention by utilizing data-driveninsights & feedback to refine customer approaches to improve partneroutcomes and overall success-Continued in training and mentoring newly hired team members, ensuringthey are well-versed in system operations and customer engagement

Naperville, Illinois

-Managed a client portfolio of 55 stores worth $3.3 million in company revenue, ensuring a positive client experience -Coordinated with operations team to set up service programs for new clients-Collaborated with clients to strategize growth plans and leverages company's additional service programs to pet providers-Trained client's staff on all provided programming -Resolved client concerns and retail issues with creative solutions-Fostered an upbeat company culture by leading the internal "Culture Crew", organizing and executing over 15 internal events and initiatives

Naperville, Illinois

Naperville, Illinois

Oak Brook

o Assist in the preparing & mailing out of billing reconciliations to tenants, as well as pulling invoices for their reference. o Run reports through JDEdwards to find: General Ledgers, Invoices & Insurance Ledgerso Create building specific workbooks using Excel and JDEdwards for Reconciliation Specialists in a timely fashion. o Handle tenant specific inquires to reflect potential revisions to reconciliations billed.

Naperville

o Entered data for multiple parties, including personal & shipping information.o Processed orders, preparing them to be shipped, and verifying paymento Organized office space, stock items & filing closed parties.