Customer Service Coordinator
Nashville, Tennessee
Coordinating all incoming calls to and from the service department, processing orders and arranging deliveries. Maintaining a weekly call log of out going calls to follow up with customers on product and service satisfaction. Creating weekly/monthly reports for management as needed to communicate sales leads and competitive business information. Printing, filling, and distributing customer service agreements, contract renewals, new customer welcome packets. Resolving customer complaints or insuring they get to the appropriate party to do so, following up with customer about resolution to build customer loyalty. Assisting AR with collecting on outstanding accounts and past due balances. Scheduling fleet maintenance and services as needed for company vehicles to keep in compliance with DOT.