Devanand M. Email & Phone Number

Goa, India

Mumbai, Maharashtra, India

• Operational SLAs are met and maintained• Plan, direct and implement warehouse operations and administrative support to meet prescribed productivity and service goals.• Ensure development of systems and procedure for operating and managing physical facilities, human resource, equipment and product in profitable manner.• Act as an escalation point for customers, vendors and service providers.• Ensure health and safety standards applicable for the site.• Monitor effective utilization of resource.• Ensure SOP Compliance through Audits.• Timely Submission of Reports.• Handle P&L of Project.

Mumbai, Maharashtra, India

• Operational SLAs are met and maintained• Plan, direct and implement warehouse operations and administrative support to meet prescribed productivity and service goals.• Ensure development of systems and procedure for operating and managing physical facilities, human resource, equipment and product in profitable manner.• Act as an escalation point for customers, vendors and service providers.• Ensure health and safety standards applicable for the site.• Monitor effective utilization of resource.• Ensure SOP Compliance through Audits.• Timely Submission of Reports.• Handle P&L of Project.

Goa

Operations Management• Training of AGMs hired locally, rich knowledge of all operations processes and systems.• Audit properties to check for revenue inclusion of both OYO and hotel bookings• Inspecting properties on a daily basis for proper functioning and adherence to standards• Ensuring a great customer experience and minimize customer escalations.• Ensuring only the right set of hotels are on-boarded. Revenue Management• Inputs to Pricing team about local events• Fraud Prevention (Prevent GMV Leakage)• Ensure revenue maximization by converting walk-ins• Direct Walk In conversion• Relationship with nearby hotels for Spillover• Train property manager to convert walk-in booking People Management• Train hotel staff to improve and own GX• Manage relations with owners to ensure transformation changes needed on operational basis• Customer Retention and Relationship building• Conducting Customer Delight Activities

Goa

Team handling & client marketplace account handling via our SaaS to ensure smoothrunning of the end- to-end ecommerce journey for our clients. This included onboarding, cataloging &listing, digital promotions & increasing sales via various strategies. Have Also Done Qualifying InterviewDuring Recruitment.

Goa

Work Load Management and Assigning task and target to Team ,Listing Quality QC,Handle client Escalation, Team Issue And Training. Implemented New ways of Listing with BetterQuality and Quantity

Goa

Data Qc and Product Listing On Marketplace, Have gained knowledge about howDifferent Marketplace work and Trained the same to New subordinate.

Pune, Maharashtra, India

Description: - I was working on the ‘Bank of Montreal Project’ and was responsible for daily production& auditing and have a good knowledge of the work-flow. The operations included maintaining MIS reportsin requisite formats; Doing transfers on the behalf of the clients; Interacting with clients regarding anyissue/s and interacting with clients on calls when higher stakes were under consideration. The entirequality audit of the process was done and I was instrumental in reducing the costs and decreasing processtimeline by increasing productivity via auto-processes.