Devanathan Purushothaman Email & Phone Number

Toronto, On, Ca

Mississauga, On, Ca

Toronto, Ontario, Canada

Responsibilities:• Creating and approving user stories for new business requirements. • Getting approval from stakeholders for new requests/enhancements.• Prioritizing user stories in the backlogs for the upcoming sprints.• Helping the development team with queries related to user stories. • Responsible for taking strategic decision based on the client incident data.• Test the current sprint on the onsite testing environment and provide sign off.• Create requirement to customize the current product for the new users based on their infrastructure.• Part of the business team in deciding the market trends, marketing approach and product pricing.• Production Support Lead for Technology Operations team.• Provide Product training and Demo to the clients.• Testing and Onsite Product sign off before Sprint deployment. • Part of customer relationship management team.• Responsible for creating reports for Support and Business team in ZOHO Desk.

Chennai Area, India

• Worked on Change Releases and Deployment.• Defect fix and identification.• Incident Management and Data Issue Analysis. • Create and analyze reports on incident data in Service Now.• Manage certificates for 100+ BFS application.• Worked on live production environment to fix issues before agreed SLA.• Monitoring Mainframe Batch Jobs.• Co-ordinating between multiple teams as part of Change / Riskmanagement.• Responsible for creating and analyzing periodic reports for possible automation or risk areas.

Post Graduate Diploma, Computer Software Technology/Technician, 4.18

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, First Class

Bachelor'S Degree, Information Technology, 8.39