As a results-driven professional with an MBA in Marketing and Operations from the Haile College of Business at Northern Kentucky University, I bring a proven track record of success in managing customer operations and leading change and transformation across business areas. I am currently serving as a Manager of Customer Operations at Emerge Tech, where I oversee day-to-day production activities of multiple account managers and 3 teams of customer support analysts across dozens of client accounts. Through my strategic approach and collaborative leadership style, I have achieved impressive results surrounding operational excellence, compliance, and revenue-based deliverables. My background in business operations management at ReTrans, Inc and business operations analysis at US Bank has honed my skills in client support services, driving results, deadline management, decision-making, and problem-solving. I have extensive knowledge of Microsoft Office, payroll and accounting software, profit and loss management, CRM software, data entry and management, and Excel.In addition to my technical skills, I am a client relationship expert with exceptional verbal and written communication skills. I thrive on establishing positive and effective communication among staff and leadership, delegating critical tasks, and streamlining progress and efficiency. My passion for continuous improvement, strategic planning, and operational excellence has led me to devise new promotional approaches to boost customer deliverables and market penetration while enhancing engagement and driving growth.