Devan Cross Email and Phone Number
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LEADER. DECISION MAKER. EXECUTIVE.My passion is leading teams to success by creating a collaborative, mission-driven culture, which translated to the profitable expansion of a $500M company with an average tenure of 8.2 years across 350 employees. As a Senior Executive, I have a track record of achieving significant accomplishments in revenue growth, cost reduction, operational efficiency, personnel development and promotion, increased customer satisfaction, and profit enhancement. Throughout my career, I have successfully led teams through various transformations, including organizational, cultural, technological, sales strategy, and vertical shifts, resulting in improved outcomes and reduced overall costs. I have a particular talent for developing and nurturing staff to maximize productivity and prepare them for career advancement. I empower my teams to make decisions and exercise authority using a "Trust and Validate" philosophy, resulting in 83% of my direct reports earning a promotion to Director or above.CORE COMPETENCIES:• Operational Excellence• Strategy Creation & Execution• Leadership & Personnel DevelopmentCAREER HIGHLIGHTS:• Grew revenue from $280M to $500M over tenure as President & CEO• Achieved 100% on Engagement Scores from direct reports and 88% from overall team of 350 personnel• Built from scratch a fully compliant, cross-functional Autism Benefit Program in four months in a highly regulated environment• Led Customer Service team that contributed to earning Newsweek's annual best customer service ranking, spearheading coordination of integrated care and 44% cost reduction• Reduced service expenditures 63% while achieving an 88% Net Promoter Score (NPS), contributing to the first ever J.D. Power Platinum Award• Officer in Charge of a $250M cocaine seizure, earning Navy Commendation MedalContact info: devanjcross@gmail.com
Bi-Bett Addiction Treatment Programs
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Chief Executive OfficerBi-Bett Addiction Treatment Programs 2024 - PresentWalnut Creek, California, Us- Responsible for all facets of a multi-site, multi-program organization with government and commercial contracts. - Improved operations by standardizing workflows and deliverables, optimizing employee impact and engagement, and increasing revenue opportunities
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President & Chief Executive OfficerMhn 2017 - 2023San Rafael, Ca, Us- Grew revenue from $280M to over $500M during tenure as Plan President.- Led a team of over 350 professionals and developed a management team of senior leaders, with six of seven direct reports promoted.- Developed strategy to identify and fill gaps in provider network, underserved populations, telehealth solutions, and pivoting services from 99% in-person to a fully compliant remote program, expanding network access by 127% and reducing cost of care by 44%. -
Vice President, Operations & Clinical ServicesMhn 2015 - 2017San Rafael, Ca, Us- Handpicked to drive employee engagement program, improving annual results from 55% to 87%, with direct reports achieving 99% engagement and sustaining average tenure of 8.2 years.
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Director, Operational DevelopmentMhn 2013 - 2015San Rafael, Ca, Us- Optimized product, system, and workflow efficiencies to support ACA program expansion to cover 1.8M enrollees with only four-month notification, achieving on-time and compliant delivery of the program.
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Director Of Business OperationsMhn 2008 - 2013San Rafael, Ca, Us- Exceeded multifunctional department goals of $1B government contract by improving workflows to scale for 3x program growth, saving more than $5M annually in administrative costs, 60% faster claim payment times, and 80% reduction in invoice submission errors.
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Vice President, OperationsCentene Corporation Mar 2016 - 2023Saint Louis, Mo, Us- Selected as main transition point of contact for behavioral health activities in the $15B acquisition of Health Net by Centene, completing transition undertakings on time and on budget. -
Vice President, Clinical OperationsHealth Net 2015 - 2023Woodland Hills, California, Us- Passed ~20 regulatory and compliance audits per year without sanctions. Corrected findings before final publication or had a corrective plan in place to fix any deficiency. -
DirectorPulte Homes 2004 - 2008Atlanta, Georgia, Us- Established long-term warranty department, exceeding customer expectations of more than 6,000 homeowners, reducing total service expenditures 63% while achieving an 88% referral rate. -
ConsultantZs Associates 2002 - 2004Evanston, Il, Us- Conducted data analysis, strategic planning, market valuation, product allocation and brand equity studies for several hundred-million dollar clients, increasing client sales projections by up to $130M. -
OfficerUs Navy 1993 - 2000Washington, Dc, Us- Enforced UN sanctions against Iraq, seizing record five contraband vessels in seven days, as well as counter-narcotics operations that resulted in $250M cocaine seizure.
Devan Cross Skills
Devan Cross Education Details
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United States Naval AcademyEngineering & Political Science -
University Of California, Berkeley, Haas School Of BusinessMaster Of Business Administration - Mba
Frequently Asked Questions about Devan Cross
What company does Devan Cross work for?
Devan Cross works for Bi-Bett Addiction Treatment Programs
What is Devan Cross's role at the current company?
Devan Cross's current role is CEO of $500M Company | Strategic Leadership | P&L Accountability | Board Director | Operational Excellence | Personnel Development | Employee Engagement | Customer Experience | 2x Revenue Growth | 44% Cost Reduction.
What is Devan Cross's email address?
Devan Cross's email address is dc****@****aol.com
What is Devan Cross's direct phone number?
Devan Cross's direct phone number is +141538*****
What schools did Devan Cross attend?
Devan Cross attended United States Naval Academy, University Of California, Berkeley, Haas School Of Business.
What are some of Devan Cross's interests?
Devan Cross has interest in Cooking, Exercise, Investing, Outdoors, Electronics, Home Improvement, Reading, Music, Sports, Travel.
What skills is Devan Cross known for?
Devan Cross has skills like Leadership, Cross Functional Team Leadership, Strategic Planning, Management, Project Management, Process Improvement, Training, Operations Management, Team Building, Risk Management, Program Management, Analysis.
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