LEADER. DECISION MAKER. EXECUTIVE.My passion is leading teams to success by creating a collaborative, mission-driven culture, which translated to the profitable expansion of a $500M company with an average tenure of 8.2 years across 350 employees. As a Senior Executive, I have a track record of achieving significant accomplishments in revenue growth, cost reduction, operational efficiency, personnel development and promotion, increased customer satisfaction, and profit enhancement. Throughout my career, I have successfully led teams through various transformations, including organizational, cultural, technological, sales strategy, and vertical shifts, resulting in improved outcomes and reduced overall costs. I have a particular talent for developing and nurturing staff to maximize productivity and prepare them for career advancement. I empower my teams to make decisions and exercise authority using a "Trust and Validate" philosophy, resulting in 83% of my direct reports earning a promotion to Director or above.CORE COMPETENCIES:• Operational Excellence• Strategy Creation & Execution• Leadership & Personnel DevelopmentCAREER HIGHLIGHTS:• Grew revenue from $280M to $500M over tenure as President & CEO• Achieved 100% on Engagement Scores from direct reports and 88% from overall team of 350 personnel• Built from scratch a fully compliant, cross-functional Autism Benefit Program in four months in a highly regulated environment• Led Customer Service team that contributed to earning Newsweek's annual best customer service ranking, spearheading coordination of integrated care and 44% cost reduction• Reduced service expenditures 63% while achieving an 88% Net Promoter Score (NPS), contributing to the first ever J.D. Power Platinum Award• Officer in Charge of a $250M cocaine seizure, earning Navy Commendation MedalContact info: devanjcross@gmail.com
Listed skills include Leadership, Cross Functional Team Leadership, Strategic Planning, Management, and 22 others.