Computer Systems Engineer
Current- POS installation - Patch In-House EXE with SQL-based database. (onsite and remotely)- POS Training & UAT - Front and Back Office training for new clients. - L1 Helpdesk & Desktop Troubleshooting - Software and hardware troubleshooting (onsite and remotely), installing and cloning SSD using Ghost cloner and Macrium Reflect, run SQL related queries, Ticketing system, SAAS, CRM & hardware troubleshooting. - Automail with SQL Server Reporting Services (SSRS) and emails via exe patches. - Integration with other companies like TabSquare, Aigen, Ascentis, OCBC, UOB, Adyen, Foodpanda, Grabfood & NETS Terminals.- Data programming as per client request via Excel-to-SQL.- Data recovery on faulty drives and archive/backup of database via both local and cloud backups in FTP/SFTP servers. - Customer handling and services - Resolved an average of 50 technical issues per week.