• Leading Service Vertical and responsible for Service Strategy Implementation, Service Delivery, After Sales Service through Value Added Services and Market Feedback & Satisfaction.• Leading a strong team of 16 members & 5 Authorized Service Centers. • Service Delivery: Monitoring & controlling TAT (Turn around Time) for service calls, Open Calls Analysis . • Administration & Back office support: Monitoring working of back office support staff for strong follow up with service… Show more • Leading Service Vertical and responsible for Service Strategy Implementation, Service Delivery, After Sales Service through Value Added Services and Market Feedback & Satisfaction.• Leading a strong team of 16 members & 5 Authorized Service Centers. • Service Delivery: Monitoring & controlling TAT (Turn around Time) for service calls, Open Calls Analysis . • Administration & Back office support: Monitoring working of back office support staff for strong follow up with service providers, happy calling to customers, targets & results oriented reports for KRA/KPIs, data/records analysis.• ASC (authorized service Centre) appointment, grooming & performance monitoring.• Responsible for Technical, troubleshooting, Installations, Soft Skills and Product Training.• Inventory & Spare parts management: under warranty replacement procedures, monitoring indents, orders & stock level at ASPs to smoothen service deliverance.• Relationship & feedback: To visit dealers, builders, projects, key customers for feedbacks, inputs & queries to gain their confidence & maintaining relationship with organization. Show less

• Looking after Overall services of Wind Turbine Generators at Western India Region.• Actively Involved in New projects and Modification of WTG.• Involved in Development of Systems related to Services of WTG.• Involved in establishments of New NDT Systems for inspection of WTG.• Handle team of service mechanic and resolve the issue with in time frame.