* Building a Team culture which strives to help our clients in most efficient and effective way.* Providing an environment to help upgrade our employees at professional level.* Focus on continuous improvement in our delivery standards.* Liaising between different stake-holders and ensuring the smooth operation between various departments.* Identifying various growth opportunities for the company.* Continuously reducing the Employee and Client Retention ratios.* Maintaining high standards of Employee and Client Satisfaction rates.* Occasionally jumping in and helping a client with their admin task!

*Managing a Team involved in Risk mitigation for Vodafone Australia in Unbilled category.*Streamlining process to be able to effectively mitigate Risk.*Manage Inbound and Outbound queues simultaneously, making sure an effective balance between Push and Pull strategies are maintained.

*Quality Management.*Retention Management.*Managing Team for Credit card Collections, Early stage, Bucket 1-6, for J.P.M. Chase bank.*Maintaining Quality standards as per Clients requirements.*Ensuring the Service Level Agreements are complied with, as per Clients requirements (Inbound and Outbound)

*Managing Team for Customer acquisition (Credit cards) process for J.P.M. Chase.*Managing Team for Customer Service for J.P.M. Chase.*Managing Team for a Balance transfer process (Credit cards).*Managing Team for Credit card Collections, Early stage, Bucket 1-6, for J.P.M. Chase bank.*Maintaining Quality standards as per Clients requirements.

*Moved to Bank-One Acquisition Process, as a part of Pilot Process. *Acquiring new Credit Card customers*Maintaining Quality standards.*Mentoring new joinees.

Started my career working for Zenta as a Customer service representative.Worked for JP Morgan Chase in Credit Card Acquisition process selling Credit Cards.